Mastercard
For nearly 50 years, we've been using our technology and expertise to make payments safer, simpler and smarter.
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About Mastercard

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Our Vision: A World Beyond Cash™  

Our Mission: Every day, everywhere, we use our technology and expertise to make payments safe, simple and smart.

Priceless Possibilities

Life at Mastercard

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At Mastercard, we thrive on innovation so we can change the way the world pays and gets paid. This commitment has allowed us to attract and retain employees who like to work in a creative, challenging environment.

Our dedication to cultivating an environment for all employees that respects their individual strengths, views and experiences is our foundation. We aim to promote increased engagement, which naturally leads to greater innovation and productivity.

Our Global Diversity Office provides a framework that supports business processes and procedures by considering, integrating and leveraging diversity globally.

Opportunities at Mastercard

Customer Service Representative
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleCustomer Service RepresentativeGlobal Customer Service Equal Opportunity Employer
Customer Service Representative
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleCustomer Service RepresentativeGlobal Customer Service Equal Opportunity Employer
Director, Account Management -Acquirer Channel
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector, Account Management -Acquirer ChannelOur North America sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation. * Have you ever proactively identified and solved complex problems that impact management, relationship and direction of the business?* Have you ever prepared proposals, RFP's, and negotiate contractual relationships with various internal and external stakeholders?*Are you motivated to be a part of driving a world beyond cash?Overview:The Acquirer Channel Management organization is focused on providing consultative solutions development and strategic account management support by leveraging Mastercard's technology, operational and risk mitigation assets, and significant brand presence to maximize our acquiring partner's ability to achieve their business revenue optimization objectives. Role:* Integrate effective global account management strategies to maximize achievement of Mastercard strategic objectives that are balanced with customer priorities. * Work closely with a diverse set of acquiring customers to develop and implement effective value added solutions to resolve business challenges and revenue generation.* Develop, negotiate and execute strategic partnership agreements that maximize utilization of Mastercard products, solutions and platforms. * Provide consultative perspectives on acquiring trends and Mastercard's alignment to assist the development of acquiring customers go to market strategies in developing emerging acceptance segments.* Navigate the broader Mastercard organization to resolve customer processing and operational challenges, which impacts customer satisfaction. All About You:EducationBachelor's degree required.Experience/Knowledge* Demonstrated expertise and strategic account management experience in the payment processing echo-system. * Excellent strategic thinking track record of analyzing and resolving complex customer operational and revenue generation challenges.* Proven success in developing strategic partnerships through effective business planning, solution development, agreement negotiations and deal execution. * Success in managing multiple priorities including partnership development, customer escalations and internal projects.* Ability to work across a diverse set of internal business partners to achieve positive outcomes with strategic customer challenges. Equal Opportunity Employer
Director, Account Management -Acquirer Channel
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleDirector, Account Management -Acquirer ChannelOur North America sales organization is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and technologists. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation. * Have you ever proactively identified and solved complex problems that impact management, relationship and direction of the business?* Have you ever prepared proposals, RFP's, and negotiate contractual relationships with various internal and external stakeholders?*Are you motivated to be a part of driving a world beyond cash?Overview:The Acquirer Channel Management organization is focused on providing consultative solutions development and strategic account management support by leveraging Mastercard's technology, operational and risk mitigation assets, and significant brand presence to maximize our acquiring partner's ability to achieve their business revenue optimization objectives. Role:* Integrate effective global account management strategies to maximize achievement of Mastercard strategic objectives that are balanced with customer priorities. * Work closely with a diverse set of acquiring customers to develop and implement effective value added solutions to resolve business challenges and revenue generation.* Develop, negotiate and execute strategic partnership agreements that maximize utilization of Mastercard products, solutions and platforms. * Provide consultative perspectives on acquiring trends and Mastercard's alignment to assist the development of acquiring customers go to market strategies in developing emerging acceptance segments.* Navigate the broader Mastercard organization to resolve customer processing and operational challenges, which impacts customer satisfaction. All About You:EducationBachelor's degree required.Experience/Knowledge* Demonstrated expertise and strategic account management experience in the payment processing echo-system. * Excellent strategic thinking track record of analyzing and resolving complex customer operational and revenue generation challenges.* Proven success in developing strategic partnerships through effective business planning, solution development, agreement negotiations and deal execution. * Success in managing multiple priorities including partnership development, customer escalations and internal projects.* Ability to work across a diverse set of internal business partners to achieve positive outcomes with strategic customer challenges. Equal Opportunity Employer
SVP, Strategic Program Management Guild
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleSVP, Strategic Program Management GuildOverview:The Senior Vice President of Strategic Program Management will report to the EVP, O&T Markets and Transformation with leadership responsibilities for the Strategic Program Management (SPM) Guild. As the SPM Guild leader this role sets organizational vision for driving process standardization and best practices around demand and capacity management, investment management and program service management.This role of Strategic Program Management is to drive a culture of continuous improvement through identification and prioritization of investment of enterprise solutions - beginning with transparency of cost, consumption and performance. The guild lead will drive best practice alignment across all areas of development and product within the organization including:* Establishing end-to-end solution, service design, and customer-centric metrics for each phase of the product and platform life cycles* Support the management of priorities and dependencies across development teams* Arbitrate resolution of priority conflicts within or across programs* Apply a standard methodology to identify incremental capacity needsAbout You:* Significant experience working within a global technology organization managing strategy development, broad program management or leading a development organization* Strong financial acumen and understanding of budget management as well as capacity and demand management* Strong understanding of development organization structure and methodologies* Ability to effectively communicate with all levels* Ability to succeed through collaboration and working through internal and external organizations and individuals* Executive leadership capabilities and interpersonal skills required* Ability to learn and adjust to changing priorities* Ability to apply independent and business judgment to solve issues.* Work independently with minimal supervision required and can lead cross-functional teams to complete projects and initiatives using judgment, experience, and leadership skills. Equal Opportunity Employer
SVP, Strategic Program Management Guild
Who is Mastercard?We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.Job TitleSVP, Strategic Program Management GuildOverview:The Senior Vice President of Strategic Program Management will report to the EVP, O&T Markets and Transformation with leadership responsibilities for the Strategic Program Management (SPM) Guild. As the SPM Guild leader this role sets organizational vision for driving process standardization and best practices around demand and capacity management, investment management and program service management.This role of Strategic Program Management is to drive a culture of continuous improvement through identification and prioritization of investment of enterprise solutions - beginning with transparency of cost, consumption and performance. The guild lead will drive best practice alignment across all areas of development and product within the organization including:* Establishing end-to-end solution, service design, and customer-centric metrics for each phase of the product and platform life cycles* Support the management of priorities and dependencies across development teams* Arbitrate resolution of priority conflicts within or across programs* Apply a standard methodology to identify incremental capacity needsAbout You:* Significant experience working within a global technology organization managing strategy development, broad program management or leading a development organization* Strong financial acumen and understanding of budget management as well as capacity and demand management* Strong understanding of development organization structure and methodologies* Ability to effectively communicate with all levels* Ability to succeed through collaboration and working through internal and external organizations and individuals* Executive leadership capabilities and interpersonal skills required* Ability to learn and adjust to changing priorities* Ability to apply independent and business judgment to solve issues.* Work independently with minimal supervision required and can lead cross-functional teams to complete projects and initiatives using judgment, experience, and leadership skills. Equal Opportunity Employer
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