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Account Executive at AIT-Arctic Information Technology, Inc. in Anchorage, AK

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Description

Description

JOB SUMMARY: The Account Executive is primarily responsible for identifying and developing new business opportunities through prospecting and lead development, and developing sales opportunities for and maintaining customer relationships with existing clients of Arctic IT. This Anchorage-based position partners with the Sr. Account Executive and others in the organization to deliver results that should be delivered on time, meet budget goals, and be delivered with a high degree of quality and stakeholder satisfaction.

ESSENTIAL FUNCTIONS:
Sales/Sales Support:
*Generate new and repeat sales by providing product and technical information in a timely and consultative manner to meet established goals
*Proactively identifies potential issues or opportunities to clients and Arctic IT
*Gathers customer requirements and expectations and collaborates with the Arctic IT team to recommend specific products and solutions
*Responsible for documentation of customer solution requirements
*Responsible for writing and presenting proposals i.e. RFP's
*Responsible for writing scope of work for potential business
*Provide and/or coordinate demos of solutions to potential customers
*Completes accurate and timely transactions such as quotations, purchase orders, invoices, order changes, adjustments, and cancellations (from clients and vendors)
*Achieves and maintains rapport with client and works to provide the best possible service experience
*Develops and monitors quotes, opportunities, etc. in sales management tool(s); e.g. QuoteWerks, MS CRM, etc.
*Follows up on status of quotes, orders, shipments, and receipts and communicates with clients, vendors, and Arctic IT team members appropriately
*Provides support to and coordinates efforts with other Arctic IT teams as needed
*Reviews account notes in order to develop new sales opportunities
*Ensures that sales opportunities are responded to in a timely manner
*Participates in team meetings and directly with Sr. Account Executive to provide accurate status of opportunities and efforts
*Contacts clients following sales to ensure satisfaction and resolve any issues
Client Service:
*Receives and triages incoming technical support and customer service issues and routes accordingly
*Resolves or coordinates technical support issues when appropriate
*Open technical support cases and ensures that cases are resolved in a timely manner as needed to ensure visibility is maintained to facilitate resolution
*Periodically contacts clients for feedback on quality of service and documents accordingly
*Other duties as assigned

Requirements

*Bachelor's Degree in Business, Communications or related discipline preferred
*Minimum of 3 years of relevant experience in a professional sales environment
*Strong verbal/written communication skills with ability to communicate effectively in a polished, professional, and friendly manner. Public speaking experience preferred.
*Skill in organizing, and managing time across multiple tasks.
*Skill in understanding customer needs and providing quality customer service.
*Ability to work in fast paced environment.

WORKING ENVIRONMENT: The majority of work is performed in a professional office setting with a wide variety of people with differing functions, personalities and abilities. Work will frequently require individual to meet with prospects and clients in their work environment and reliable transportation is therefore required. Travel may be periodically required to participate in events or meet with prospects and clients.

PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

EOE AAP M/F/V/D
VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state
The EEO is the Law poster is available here.
Please contact Sharon Miller at 907-261-9507 or smiller@arcticit.com with any questions.

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