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Associate Manager, Merchandising Learning & Development at Sephora in San Francisco, CA

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Position: Associate Manager, Merchandising Learning & Development
Location: San Francisco, CA

About the HR team at Sephora:
At Sephora, our people create and drive our success. We know that bringing the best beauty products, services, tools, and experiences to our clients means finding, training, and engaging the absolute best talent in the industry. Our HR teams invest heavily in our talent, both at our corporate headquarters and in Sephora stores. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.

Your role at Sephora:
As an Associate Manager, Merchandising Learning & Development, you will support the Merchandising team (Color, Skincare, Hair, Fragrance, and Sephora Collection) for multiple learning and development initiatives.  Reporting to the Learning and Development Manager – Professional Development, you will act as the central link between the merchants and the Learning and Development in the areas of onboarding, logistics, project management and change management. In addition, you will: 

  • Own the maintenance of all onboarding materials across all levels and all worlds (Welcome Kit, How To’s, 30/60/90 Day Onboarding Plans)
  • Facilitate quarterly new hire Merchandising Immersion program.  Work with all cross-functional partners to incorporate their expertise in the program and provide guidance and feedback on their presentations
  • Coordinate developmental trainings for Merchandising (i.e.: Merchandising Careerfest) based on the needs of the business
  • Partner with HRBP and Recruiting counterparts to align on Merchandising strategy and collaborate on best practices within the Merchandising function
  • Build or source training curriculum that is relevant and update as need for Merchandising.
  • Support rollout of new Assortment Management tool, including partnering with Change Management team on all training initiatives.
  • 20% of time dedicated to systems training: Assortment Management Tool, MCS, and other systems as need be.
  • Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

We’re excited about you if you have:

  • 3 – 5 years o4f Learning & Development, Training or Merchandising experience, Retail industry preferred
  • Must demonstrate strong interpersonal, organizational, and communication skills
  • Thrives on an environment that is fast-paced, rapidly changing, and customer service-oriented
  • Identifies opportunities and finds solutions to drive efficiency
  • Highest levels of professionalism at all times; highly detailed oriented.
  • Team player with an outgoing and enthusiastic disposition; a go-getter with a can do attitude!


You’ll love working here because:

  • The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
  • The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
  • The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
  • The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
  • The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.

Working at Sephora’s Field Support Center (FSC)

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.  Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.



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