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AVP, Institutional Solutions Lead at Lincoln Financial in Greensboro, NC

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Alternate Locations: Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Radnor, PA (Pennsylvania)


Relocation assistance will be considered/provided for this opportunity within our company guidelines.


Requisition #41543


About the Company


Lincoln Financial Group provides advice and solutions that help empower people to take charge of their financial lives with confidence and optimism. Today, more than 17 million customers trust our retirement, insurance and wealth protection expertise to help address their lifestyle, savings and income goals, as well as to guard against long-term care expenses. Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates.



The Role


In partnership with senior leadership & stakeholders, s/he will lead the implementation of various, complex initiatives while ensuring alignment to business plans & strategy. S/he will oversee project management needs for delivering the stated goals and value required, including prioritization of experience features, planning cycles, and related resources. S/he will act as the hub and center of coordinating business understanding across teams and providing functional expertise to ensure on-time and on-budget delivery.





  • Advises business leaders on prioritization process that strategically emphasizes initiatives, experience features, and planning cycles best suited to support business goals & objectives
  • Champions the effective utilization of best practices to ensure consistent, predictable implementation and delivery
  • Creates, implements, and oversees project/program management capabilities for initiatives, including the coordination of planning and execution across the business area and IT
  • Ensures appropriate alignment and use of studio capabilities to drive expected results
  • Establishes and maintains strong relationships with business sponsors and IT stakeholders, serves as a bridge between business strategic vision and project execution
  • Gathers and analyzes feedback on delivery results; identifies implications, and based on learnings provides recommended improvements for future initiatives
  • Leads the proactive identification of risks/issues/conflicts that may impede the implementation/integration of initiatives; acts as a single point of escalation and engages cross-functional leaders to evaluate issues and drive resolution
  • Liaises with business sponsors and technology partners to understand and validate that solutions meet business needs through the development of acceptance criteria and plans
  • Liaises with leadership to manage expectations and keep them apprised of status with regular updates
  • Manages overall progress and the allocation of resources so engagements and stated goals are successfully implemented on schedule and within budget
  • Partners with business unit leadership and stakeholders to lead execution and drive outcomes of strategic initiatives for assigned business area
  • Provides direction to internal & external resources and facilitates collaboration across the business and with outside partners to build consensus towards goals & objectives




  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)in (Minimum Required)




  • 10+ Years experience in leading/managing complex customer experience initiatives/projects directly related to the specific responsibilities of this position(Required)



This position may be subject to Lincoln’s Political Contribution Policy.  An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information.  Applicants are evaluated on the basis of job qualifications.  If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.


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