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Business Development Representative (WAT) at athenahealth in Watertown, MA

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Business Development Representative: For Hire Immediately

Position Summary:
The Business Development Representative (BDR) is responsible for being the first personal touchpoint to inbound inquiries to athenahealth's services through executing against assigned tasks. The Business Development Representative will follow defined tasks in nurturing and verifying lead qualifications for practices with up to 6 providers, while contributing to the driving of athenahealth prospects towards sales qualification.  
Responsibilities include but are not limited to:
Outreach and Qualification (80%)
  • Timely responding to inbound inquiries to practices with up to 6 providers, through defined outreach tasks, promoting athena's services through direct phone and email outreach, serving as the first touchpoint in nurturing along the sales pipeline
  • Confirm qualification of leads through verifying factors such as practice details and current system offerings
  • Passing qualified and nurtured leads to Sales Executives   
Nurture (20%)
  • Follow up outreach to prospects along the nurture stream, through task driven contact following marketing activity
  • Outreach driving prospects to athena sponsored and hosted events 
Education, Experience, & Skills Required:
* Bachelor's degree or equivalent experience
* Computer knowledge/technological skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM solutions
* Knowledge of sales & customer service principles and methods
* Call center experience (preferred but not required)
* Experience working in a commissioned environment is preferred
* A strong working knowledge of Microsoft Office, and specifically Excel and Word
Desired Personal Attributes
* Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed
* Good social skills, takes initiative, resilient and persuasive
* Attention to detail
* Ability to comprehend, capture as well as interpret and react to basic customer information
* Ability to treat people with respect under all circumstances
* Ability to adapt to change and meet the changing demands of the work environment
* Dependability; to follow instructions as well as take responsibility for their actions
* Quality management - look for means of improving as well as promoting quality
* Great written and verbal communication skills and a sound knowledge of telephone etiquette
* Ability to make efficient use of resources
* Resourceful approach to solving problems
* Ability to maintain poise and a sense of humor in a fast-paced work environment
* High level of motivation / energy - hungry to succeed and advance
* Able to maintain customer confidentiality


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