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IT Product Manager, Human Resources at Dunkin Brands in Canton, MA

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Location: Canton, MA, US

Dunkin' Brands- Information Services

IT Product Manager, Human Resources

Do you want a fast-paced and exciting work environment? Grab a coffee, let's chat.

Who We Are-

With an energy that is infectious and a singular dedication to building on our successes, our people have grown our company into one of the world's leading franchisors of quick service restaurants with more than 19,000 points of distribution in more than 60 countries worldwide. The success that we have built from our many years of creating products that people love is something we delight in sharing with our approximately 1,100 employees. But the best part about working at Dunkin' Brands is being associated with well-known brands that people identify with great taste, delicious products and consistent service across the globe.

We are poised for even greater success, and we need enthusiastic people who are looking for career growth at a company that encourages innovation and nurtures entrepreneurial thinking. If you enjoy a fast-paced environment, have a positive attitude, and are looking for a company that invests in its employees then please apply! For more information, please visit www.dunkinbrands.com

What You'll Be Working On-

  • Working with key business functional partners, plan, design, build and support system implementations which enable business process and information delivery success
  • Serve as the business functions' conduit to IT to address business process and information delivery changes and their impact on the organization's systems
  • Leads, mentors, and coaches business functional users in making appropriate business process and information delivery changes/decisions to deliver desired results
  • Develops project scope definition and detailed requirements
  • Collaborates with project manager to develop implementation plans to maximize allocation of resources, ensure timeliness of delivery and optimize technology solutions
  • Collaborates with project manager and architecture team to plan systems applications and resources to develop, test and complete programs
  • Collaborates with the project manager to provide effective project control by monitoring progress and providing appropriate updates to senior management
  • Adheres to established IT standards for system and applications architecture, configuration and documentation. Develops standardized documentation and policies for new IT solutions
  • Develops and implements methodologies, policies and procedures to ensure that systems and applications are in compliance with and consistent with Dunkin' Brands SDLC standards and IT Service Delivery tenets
  • Leads, manages or participates in key organizational IT initiatives, such as business continuity planning, IT audits, and asset protection policy development
  • Ensures that all processes and documentation are adequate and effective to meet specifications and audit requirements
  • Monitors customer satisfaction levels and maintain efficient and cost-effective services
  • Maintains productive relationships with business and IT colleagues. Promotes and executes Dunkin' Brand's IT vision

What You'll Need-

  • Bachelor's degree with concentration in IT or business required
  • Minimum of 7 years of progressive, relevant IT experience
  • Minimum of 5 years of systems requirements and delivery experience.
  • Broad functional experience with the Oracle eBusiness' HRMS Application Suite (R12.1.3. preferred) including:
  • Human Resources Core
  • Advanced Benefits
  • Compensation Workbench
  • Talent Management
  • Learning Management
  • i-Recruitment / Applicant Tracking Systems
  • Manager Self Service
  • Employee Self Service
  • Oracle Time and Labor
  • Significant experience in solution delivery through all phases of the software development life cycle (SDLC) including: Requirements, Design, Build, and Deploy phases.
  • Experience using tools including MS-Word, MS-Excel, MS-Powerpoint, TOAD, and SQL
  • Prior experience with BI tools like Cognos, Business Objects, OBIEE, or Discoverer is desirable.
  • Prior experience in the deployment and/or use of Noetix Views is desirable.
  • Prior technical experience with Oracle eBusiness Suite is a plus.
  • Prior experience in Oracle eBusiness Suite applications other than HRMS Suite is a plus.
  • Project Management certificate or proven experience using standard project management methodology
  • Practical experience in building business and technical requirements.
  • Some project based travel may be required
  • Excellent interpersonal skills with the ability to meet common objectives through teamwork
  • Excellent verbal, written communications and presentation skills with an emphasis on being able to present technical topics in an easy to understand way for non-technical customers

Additional Perks

  • 1:30 release every Friday
  • On site fitness gym
  • Casual dress code- jeans every day!
  • Endless supply of coffee, ice cream and donuts!

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