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Customer Accounting Specialist
at Apex Systems
Tampa, FL

Customer Accounting Specialist
at Apex Systems
Tampa, FL

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Description

Job Title:Customer Accounting Specialist

Company Information:

Apex provides a broad range of staffing services within our two divisions: Apex Systems, which supports our IT focused placements and Apex Life Sciences, which supports our Science & Engineering placements. Apex utilizes specialized technology and industry practice groups to deliver the most talented and qualified professionals for temporary and permanent placements with clients within all major industries. Apex has a presence nationwide and contract employees currently placed in companies throughout the country. Apex is recognized as a leader in the staffing industry and continues to win awards for corporate growth and client satisfaction. Apex offers significant opportunities for advancement as we expand to meet the needs of our clients and the marketplace. For more information about Apex, visit www.apexcareers.com.

Job Description:

A Customer Accounting Specialist (CAS) is responsible for coordination of office operations to ensure efficiency and accuracy within the branch Sales offices. The CAS handles office organization and adherence to company policies and procedures while maintaining contractor orientation and payroll processing.

The CAS is managed remotely by the Field Accounting Supervisor and locally by the Managing Director. The position works independently and is expected to make decisions regarding company policies and procedures daily.

  • Sustain daily operations within branch Sales office(s). Including: contractor set up, weekly time and expense verification, as well as management of unbilled items meeting set personal and team goals.
    • Uphold company policies, procedures and standards implementing appropriate processes within Sales office to ensure compliance.
    • Ensure compliance with clients expectations around time and expense entries.
    • Implement new company initiatives within Sales office ensuring all customers are aware and prepared for necessary changes.
    • Monitor compliance with policies, procedures and standards providing feedback and/or recommendations to Field Accounting Supervisor and Managing Director regularly.
    • Verify contractor record processing within internal system, Bullhorn to ensure compliance and accurate pay and bill set up.
    • Ensure change requests to contractor records are handled timely.
    • Identify additional contractor benefit eligibilities and work with various departments to ensure proper set up; then, oversee processing on a weekly basis to ensure accurate pay, bill, and tracking.
    • Manage and reconcile the Missing Time Report for each Sales Office.
    • Manage contractor time and expense processing on a weekly basis ensuring timely and accurate approvals. (Contractor volume and diversity of approval methods will vary by Sales office location.)
    • Manage the unbilled report for Sales office making certain all outstanding items are researched and corrected efficiently to ensure invoices are released timely.
    • Handle contractor orientation and maintain office records ensuring compliance with company policy as well as Federal and State regulations.
    • Organize and deliver new hire orientation and registration for contractor employees via electronic system, TalentWise.
    • Monitor completion of contractor onboarding documents via electronic system, Talentwise.
    • Work with contractors to complete tax credit documentation and provide additional documentation as needed.
    • Ensure office files are maintained and up-to-date which includes:
    • Adherence to record retention policy.
    • Ensuring files are locked and secure.
    • Compliance with company policy as well as Federal and State regulations.
    • Validate compliance with E-Verify, Form I-9, W-4, and state tax document regulations.
    • Ensure timely termination of assignments for proper reporting of projections, benefits and unemployment claims.
  • Maintain office efficiency.
  • Maintain office equipment and work with Shared Services to address necessary maintenance.
  • Anticipate office needs for supplies. Replenish supplies as necessary.
  • Prepare and analyze operational reports and share with Field Accounting Supervisor, Managing Director and/or Executive Vice President.
  • Assist with or lead special projects for Shared Services and/or within Sales office.
  • Ensure strong customer relationships via excellent support and service. Position interacts with multiple levels of personnel within the company as well as contract employees and clients.
  • Provide superior customer service to internal and external customers in a professional and courteous manner.
  • Serve as the primary liaison between the Sales office and Shared Services.
  • Handle customer inquiries and complaints timely.
  • Meet with the Managing Director regularly to review accounting functions and office operations.
  • Communicate process changes, updates and reminders to all customers.
  • On occasion, serve as coverage for other branch Customer Accounting Specialists handling time and expense processing as well as general questions.

NOTE: May fluctuate depending on the existence of a Sales Administrative Assistant in the branch.

Job Requirements:

  • Superior customer service skills
  • Superior oral and written communication
  • Ability to work with limited supervision; independent
  • Outstanding organization and time management skills
  • Ability to multitask and meet deadlines
  • Detail oriented
  • Able to handle stressful situations
  • Top notch problem solving and decision making skills
  • Adaptable to change and an ever-evolving work environment; flexibility
  • Coachable and receptive to feedback
  • Intermediate Microsoft Excel, Word, and Internet navigational experience
  • Experience in general office or administrative duties
  • Previous experience in payroll processing
  • Previous experience with E-Verify and/or Form I-9
  • Knowledge of PeopleSoft program.
  • Undergraduate degree

Benefits:

  • Competitive Hourly wage + bonus opportunities
  • Health, Dental and Vision Insurance
  • Long and Short-Term Disability
  • Life Insurance
  • Vacation and Holiday Pay
  • 401k Retirement Plan
  • Training and Advancement opportunities
  • Tuition Reimbursement
  • Birthdays Off
  • Philanthropic Opportunities
  • Referral Program
  • Partial Gym Membership Paid
  • Team Building Events

Opportunities for advancement are performance based, so working hard can move you up the corporate ladder quickly at one of the Nation’s top Staffing firms. Join our winning team!

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact CorporateRecruiting@apexsystems.com.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact CorporateRecruiting@apexsystemsinc.com.


VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact CorporateRecruiting@apexsystemsinc.com.

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