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Desktop Support Manager
at Leidos
WASHINGTON, DC

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Description

Description:

The Defense & Intelligence Group at Leidos currently has an opening for a Desktop Support Manager at the Pentagon with occasional site visits to Joint Base Andrews.

Job Summary:

The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

The Desktop support manager manages the day to day operations of Executive and Desktop support. Providing customer service, Technical expertise and overall management of all Platinum, Gold and Solver Service Leval Agreements. In addition, they oversee any customer issues and works with the Squadron leadership or elevates any customer issues to the proper leadership. Ensures all Executive Support and Desktop Support technicians are well versed in ticket management, problem solving and conducts ticket reviews with the government. Serves as the subject matter expert in Desktop Support.

Primary Responsibilities:

- The Desktop support manager manages the day to day operations of Executive and Desktop support.

- Providing customer service, Technical expertise and overall management of all Platinum, Gold and Silver Service Leval Agreements.

- In addition, they oversee any customer issues and works with the Squadron leadership or elevates any customer issues to the proper leadership.

- Leads a team of 60 desktop support technicians in developing new products, processes, standards or operational plans in support of the project/family.

- Is responsible for hiring, firing, promotions and end of year reports as well as submitting techs for merit bonuses.


Qualifications:

Basic Qualifications:

- Requires BA/BS or equivalent experience and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience.

- Minimum of 4+ years of experience supervising or leading teams or projects.

- Currently possess an active DoD Secret security clearance with the ability to obtain a Top Secret level clearance

Preferred Qualifications:

- Military experience and comfortable working with Senior Military Leaders in a faced paced environment.

- Working knowledge of Remedy and building reports for SLA Management.


Leidos Overview:
Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported pro forma annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

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