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Desktop Support Manager at Insight Enterprises, Inc. in Palo Alto, CA

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Requisition Number: 63924 

As a Desktop Support Manager at Insight, you’ll oversee the execution of all our contracted services and solutions to support our client’s business needs. You will ensure the service quality and delivery for deskside support and assistance to over 5,000 users throughout the North Western part of the US. If you cut your teeth in desktop support and now thrive when leading and building a high performing team of 20 technicians across different locations, then apply now!


What you’ll do at Insight:

  • Lead 20 technicians, conduct monthly 1:1’s, mentor, coach and guide
  • Manage daily workload, prioritize work, mitigate risks and problems, and optimize process.
  • Perform root cause analysis of user complaints regarding services and systems impacted.
  • Support, setup, maintain and update system diagnostics, while maintaining a database of quality records on configuration errors, defects and customer complaints.
  • Coordinate ongoing training and assessment of new teammates.


What you’ll need to join Insight:

  • Prior experience working on-site at a large enterprise client with users across North America.
  • Experience managing on-site and remote teams.
  • Strong sense of urgency when it comes to customer support and call resolution.
  • Prior experience working for an outsourcer / service delivery background.
  • A background in technical support.
  • Ability to drive and motivate teams to follow best practices / guidelines.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.


Join our team as we work to deliver the best solutions through Intelligent Technology Solutions™, the new IT.

  • Global technology provider of IT hardware, software and service solutions
  • Fortune 500 company founded in 1988 with clients around the globe
  • $5.5 billion in revenue for 2016
  • 6,400+ teammates worldwide
  • 2017 Arizona’s Most Admired Companies (AZ Business Magazine), 2016 Best Places to Work (Phoenix Business Journal)
  • 2017 Dell EMC Titanium Black Partner, 2016 HP US Personal Systems Reseller of the Year, 2016 Cisco Gold Certification in North America, Microsoft’s largest global partner


Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Posting Notes: Palo Alto || California (US-CA) || United States (US) || None || None || US - San Jose, CA ||


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