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Director Sales Operations Job at Akamai Technologies in Cambridge, MA

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Location: Cambridge, MA, US Posted Date: 2016-06-23 00:00:00.0
Category: Finance ID: 50639


About the Job
This high-impact and high-visibility role is responsible for delivering highly scalable infrastructure to support globally distributed sales and finance operations teams. The successful candidate will work effectively across Sales, Finance, HR, IT and Product Management to provide direction, project management, and thought leadership to create and support global operational processes. The Director of Sales Operations will set priorities, create roadmaps, and execute their vision for integrated systems and processes.

In this role they will directly manage the organization that administers our salesforce.com environment including customer and contact administration, opportunity and forecasting, and systems enhancements in partnership with IT. This leader will be expected to envision and bring to fruition the systems and process improvements that are required to manage sales territories, develop quota and territory management methodologies, and integrate various platforms such as Anaplan and Xactly into standard data flows and work flows.

In addition, this leader will run the team that provides centralized reporting leveraging our BI platforms of OBIEE and Wave. They will create and execute to a roadmap that ensures the right information and context is delivered to appropriate business stakeholders. The successful candidate will be responsible for marketing operations and analytic support.

This position will report directly into the Vice President, Business Operations & Applied Analytics and will lead a critical and highly visible role within Akamai. The successful candidate must be a solutions-oriented, dynamic team player who will operate as a technical leader as well as strong business analyst and advisor.

About the Team

The Business Operations and Applied Analytics team manages global systems and processes in support of Akamai’s sales, marketing and finance organizations. Our team’s responsibilities include establishing and maintaining a single source of truth for key performance metrics, providing advanced analytics to inform data-backed decision making, and driving programs and process improvement within the organization. The team partners with key stakeholders and corporate leadership and enables and influences globally distributed decision making.

The Sales & Marketing Tools and Process team creates and executes globally scalable business operations that support sales activities such as forecasting and reporting, marketing operations and analytics, and territory and quota assignment. They are directly responsible for the core systems and processes, in partnership with IT, that enable these processes.


* Lead and motivate a team of 15+ Global professionals
* Create and execute a vision and roadmap to continuously develop and improve our sales operations infrastructure and work processes. Engage in long term planning of systems and process expansion and budget to ensure company needs are met. Collaborate across various stakeholders to build alignment and consensus.
* Directly responsible for salesforce.com administration including customer and contact administration (load, data hygiene, data integration,) opportunity management and end user experience.
* Directly responsible for Anaplan environment administration in support of territory and quota processes as well as forecast reporting.
* Directly responsible for new and existing centralized reporting including Dashboard development using our BI platforms of OBIEE and Wave.
* Will be the leader to provide project management and oversight of cross-functional initiatives related to sales operations such as quota setting, sales reporting, systems integration and vendor management, and operations planning.
* Set and enforces standards for salesforce.com and integrated system data quality.
* Motivate end users and drive strong adoption of systems and processes; ensure better understanding of our customer base, revenue generation and new business leads.
* Manage marketing operations and analytics functions including providing direct support to the Chief Marketing Office and the field marketing vice presidents.
* Proactively architect and implement a program of consistent business process improvement that ensures the right people, processes and technology are in place to support our global sales organization.


Basic Qualifications
* BA/BS degree required; M.B.A. preferred.
* 10+ years of experience managing Finance (FP&A, Planning, Business Operations) and/or Sales Operations Organizations.
* 4+ years of direct experience managing salesforce.com and surrounding business processes such as forecasting, territory and quota setting, and data management.
* 4+ years of experience of technical depth with salesforce.com and BI reporting tools such as OBIEE, Cognos, Tableau or similar product. Experience with OBIEE and Wave preferred.
* 2+ years of experience implementing and owning the configuration and administration of sales support systems such as SFDC, Anaplan, Xactly, Marketo or other similar platforms.

Desired Qualifications
* Very strong analytic skills; able to understand, analyze and organize complex concepts and projects.
* Shows exceptional business acumen, strategic planning, analytical and communication skills; must be able to work effectively with and be able to influence all levels of employee from analyst to C-Level executive.
* Subject matter expertise in core sales operations and marketing concepts and principles; a thought leader in best practices supporting a distributed sales and marketing organization.
* Demonstrated knowledge of the software development lifecycle and of software design and project management methodologies.
* Consulting experience and/or past technical experience directly administering SaaS solutions or BI solutions in a sales operations environment highly preferred.
* Able to swiftly shift from strategic planning to tactical administration. Comfortably in a rapidly growing and changing environment.
* Systems Integration and project management experience as well as ability to effectively liaise with technical teams such as IT and directly manage technical resources.
* Possesses high ethics, integrity, humility and desire to work as a team player.
* Excellent people management skills with an ability to prioritize and delegate.
* Experience managing employees located in globally remote offices.
* Demonstrated operational process thought leader who can conceptualize, initiate and drive change in a matrix organization environment.

Other Information
* Is relocation available for this position: No
* Is US Citizenship required: Yes
* Is a Security Clearance Required: No
If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information.

About Akamai:

Akamai® is the leading content delivery network (CDN) providing cloud services that help deliver, optimize, and secure online content and business applications. At the foundation of Akamai solutions, the Akamai Intelligent Platform™ enables unmatched speed, reliability, and security–backed by expertise and relentless innovation–to improve reach and invisibility across the web. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to more securely leverage the cloud. To learn how Akamai is accelerating the pace of innovation in a hyperconnected world, visit www.akamai.com, and follow @Akamaijobs on Twitter.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. EEO is the Law.

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