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Engagement Manager – Digital Media Job at Akamai Technologies in New York, NY

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Location: New York, NY, US Posted Date: 2016-05-20 00:00:00.0
Category: Professional Services ID: 48994


About the Job
As an Engagement Manager (EM), you will use your background in technical pre-sales, project management and delivery to help define and develop our customers’ online strategies, moving them from concept to implementation. The EM is an integral part of the sales cycle, collaborating with the Account Executive to expand the use of Akamai’s services within the account. As an EM, you will also own the overall technical delivery for the accounts - establishing deep relationships within the account, gathering requirements, defining solutions and ensuring successful implementations.

About the Team
Engagement Managers are part of Akamai’s Global Services & Support team, working with Sales, Technical Support, Business Support, and Professional Services to deliver high value Akamai services to our premier Broadcast and Media customers.


* Serve as the central point of contact for the customer, managing the client relationship, overseeing integration work on the account, and ensuring we meet or exceed customer expectations.
* Work independently or lead small technical teams with Akamai’s media accounts to evaluate the customer’s web and online video architecture, and deliver the appropriate integrated solution.
* Provide recommendations for technical strategies and solutions.
* Own customer implementation projects, including full project management, creation and maintenance of implementation documentation, and tracking timelines and deliverables.
* Work closely with Sales to educate customers on Akamai's services and solutions - includes conference calls, site visits, presentations, technical evaluations, proposals, and follow up on all customer related issues.
* Create and expand the customer relationship through exploration of the customer’s business.
* Ability to travel 25-50% of the time.


Basic Qualifications
* Education: Bachelor's Degree in Engineering, Computer Science or related technical field experience.
* Minimum of 5 years overall experience in the IT industry.
* Minimum of 3 years of experience in a customer-facing environment delivering consulting services, selling services or equivalent experience.
* Minimum 2 years of experience with Internet technologies and protocols such as HTTP/HTTPS, DNS.
* Minimum 1 year of experience with TLS, Streaming, OTT Broadcasting, etc.

Desired Qualifications
* Ability to work across multiple levels within Akamai and customers, C-level to daily Operations Engineers.
* Ability to organize, interpret, present & analyze data.
* Domain knowledge of products and processes related to Digital Media - streaming, content security, broadcasting, online publishing, social media, gaming, media workflow.
* Excellent written and verbal communication skills, executive level presence, and experience in facilitation.
* A proven track record demonstrating good business judgment, an ability to make decisions, and a passion for excellence.

Other Information
* Is relocation available for this position: No
* Is US Citizenship required: No
* Is a Security Clearance Required: Preferred, but not required.
If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information.

About Akamai:

Akamai® is the leading content delivery network (CDN) providing cloud services that help deliver, optimize, and secure online content and business applications. At the foundation of Akamai solutions, the Akamai Intelligent Platform™ enables unmatched speed, reliability, and security–backed by expertise and relentless innovation–to improve reach and invisibility across the web. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to more securely leverage the cloud. To learn how Akamai is accelerating the pace of innovation in a hyperconnected world, visit www.akamai.com, and follow @Akamaijobs on Twitter.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. EEO is the Law.

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