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Enrollment Analyst at Centene in Little Rock, AR

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Description

HourlyPosition Purpose:Maintain day to day enrollment and pre member functions for the Marketplace business. Identify opportunities and recommend actions to improve the efficiency and accuracy of processes.

  • Generate and coordinate distribution of enrollment kits and identification cards
  • Respond to internal/external inquiries regarding enrollment
  • Process overage dependents
  • Assist members with navigation in the member public and secure sites
  • Perform PCP auto assignment/member outreach process
  • Oversee the update of non-rate impact demographic/contact information for Marketplace membership
  • Work inbound 834 queues to resolve/redirect errors and exceptions
  • Place outbound calls to collect premium payments for pre-enrolled members
  • Answer inbound calls from pre-members and members to collect premium payments and respond to inquiries
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