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Installation Project Manager at Andersen Windows in Roseville, MN

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Description

Description
PRIMARY RESPONSIBILITIES:
  • Accurately measure the dimensions and determine installation processes for windows and doors
  • Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough knowledge of Renewal Products
  • Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process
  • Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner.
  • Determines installation labor duration and installation materials needed to successfully complete the job.
  • Completes and submits required job files that are complete, correct and timely providing a quality hand off to internal customers
  • Communicates with Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job.
  • Approves any additional installation labor required to complete the job
  • Trouble shoots issues with installation crew on day of installation; this may include onsite support to the job.
  • Work directly with Homeowners to resolve installation process issues.
  • Provide support to sales reps with pre-sale site visits to define project scope and ensure the scope of work is reflected in pricing and contract documents.
  • Supports installation leadership on recruitment of installation sub-contractors
DIRECTION OF OTHERS:
Provides direction to crews on job specifics and questions during installation
Qualifications
QUALIFICATION AND SKILL REQUIREMENTS:
  • High School Degree
  • A minimum of 5 years of work experience in the home improvement or other closely related field.
  • Previous customer service experience, especially win/win problem solving and conflict resolution skills required.
  • Valid Driver's license and clean driving record
  • Strong written and verbal communication skills.
  • Able to lift, push/pull, and carry at least 40lbs.
  • Able to stand for at least 6 hours per day.
  • Able to climb ladders, stairs, and kneel.
  • Knowledge of applicable building codes and construction techniques.
  • Previous work experience recruiting independent contractors.
  • Ability to work in a team environment.

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