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IT Business Analyst I
at International Paper
Memphis, TN

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Purpose: This position will be primarily engaged in the CPS Sustain area of responsibilities, although assignments may originate from other areas as well.  Candidate should be able to work under limited supervision, have proven ability to work on all phases of systems analysis and must be able to articulate the implications of new technology to the current and future environment.

  1. Integration - Monitor integration activity and resolve issues between SAP environments


  1. Data Enablement - Build, deploy, and support a suite of tools that aid with master data creation, mass data conversions, and real-time data quality validation


  1. Archiving - Build, deploy, and support IT International Paper’s archiving program, which includes compliance to all legal data retention and destruction guidelines


  1. Sustain– Overseeing cross-functional applications and managing projects that affect multiple process teams within ITSS Application Services.



  • Bachelor’s degree in Management Information Systems (or equivalent)
  • 4 – 6 years experience in IT  (Experience in ITSS Application Services preferred)
  • Experience participating in business process redesign and documentation
  • Experience gathering requirements and developing functional specifications
  • Experience in one or more of the following: SAP, SharePoint, Microsoft Project/PWA, BI4
  • Excellent interpersonal and written/verbal communication skills
  • Project management experience preferred


Dealing with ambiguity, Verbal and written communication, Action oriented, Organizing and planning, Business acumen, Customer focus, Learning on the fly, and Strong peer relationships


Position responsibilities include Application Steward (IT as customer) providing governance, support and maintenance of 60+ packaged and custom applications and reports including:


  • SAP Online Help
  • Application Services resource forecasting tools
  • Application Services SharePoint site
  • Project and Portfolio Management
  • Service Desk Management, AskIT and MyHelp
  • Computer Access Request System (CARS)
  • Kronos
  • Regional Support PC Gap and ITRS Mobile
  • Troux
  • Vendor VPN and Firewall Rulebase Application
  • Global Supply Chain work plan management
  • SAP factory calendars
  • Application Services Custom Reports
  • Custom transport metrics reports
  • Application Services Dashboards
  • Global Telcom Voice Database
  • Application Services Director Level Reports


Additional job duties could also include:

  • Define scope and objectives of new applications based on user needs and in alignment with PDP and Application Services processes
  • Act as Solution Delivery Manager on small- and medium-sized projects
  • Act as Application Services co-site security administrator for SAP, SolMan and others as needed
  • Coordinate Application Services wide and cross-functional efforts such as audits, records retention and time tracking standards
  • Monitor directory cleanup programs
  • Software Maintenance payment and reconciliation using Ariba

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