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IT Manager - Mobile App & Digital Solution Delivery at Dunkin Brands in Boston, MA

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Location: Boston, MA, US

Dunkin' Brands- Information Technology

IT Manager - Mobile App & Digital Solution Delivery

Do you have passion for Mobile Apps? How about leveraging digital and emerging technologies (e.g. conversational/ voice commerce and commerce via Connected Cars) to improve the customer experience for 10+ millions guests and drive top line sales for business? How about working in the new collaborative space in the lively Boston downtown, just few mins of walk from South Station.

Did we get your attention? If yes, please read on.

Dunkin Brands is seeking a bright, disciplined and results-driven IT Manager - Digital technologies with relevant Mobile App experience to lead major Digital and Marketing initiatives. The Manager is the IT partner to the Dunkin' Donuts Marketing team and the owner of technology platforms that support Website, mobile apps and other digital ordering platforms. This role provides day to day operational support, vendor management, project delivery and strategic leadership for these business critical systems.

Who We Are-

With an energy that is infectious and a singular dedication to building on our successes, our people have grown our company into one of the world's leading franchisors of quick service restaurants with more than 19,000 points of distribution in more than 60 countries worldwide. The success that we have built from our many years of creating products that people love is something we delight in sharing with our approximately 1,100 employees. But the best part about working at Dunkin' Brands is being associated with well-known brands that people identify with great taste, delicious products and consistent service across the globe.

We are poised for even greater success, and we need enthusiastic people who are looking for career growth at a company that encourages innovation and nurtures entrepreneurial thinking. If you enjoy a fast-paced environment, have a positive attitude, and are looking for a company that invests in its employees then please apply! For more information, please visit www.dunkinbrands.com

What You'll Be Working On-

  • Be versed in industry trends for e-Commerce and mobile apps as well as the quick service restaurant industry trends specific to these areas
  • Manage the Dunkin' Brands mobile app technology product roadmap and release planning processes
  • Analyze and provide feedback to stakeholders about our mobile app focusing on optimizing and enhancing the consumer experience to drive sales
  • Regularly interface with technology partners (including the Infrastructure and Enterprise Architecture teams), Marketing Teams and Vendors to execute assigned project deliverables and support the deployment of mobile releases
  • Track and understand the implications of new developments in key areas such as Apple and Android operating systems, restaurant websites and mobile apps, and overall technology hardware
  • Supportthe identification of consumer and system metrics and behaviors through mobile devices to inform platform management and strategy
  • Ensure all design and development activities across these platforms adhere to all industry best practices and regulations related to data security

What You'll Need-

  • Bachelor's degree with concentration in IT
  • Minimum of 5+ years of progressive, relevant IT/Design experience
  • Minimum of 5+ years of website or mobile system design and implementation experience
  • Working knowledge of how interactive elements in websites and mobile apps work
  • Ability to operate in an agile environment

Additional Perks

  • 1:30 release every Friday
  • On site fitness gym
  • Casual dress code- jeans every day!
  • Endless supply of coffee, ice cream and donuts!

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