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IT Senior Manager, Loyalty and CRM at Dunkin Brands in Canton, MA

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Location: Canton, MA, US

Dunkin' Brands- Information Technology

Senior Manager IT, Loyalty and CRM Systems

Do you want a fast-paced and exciting work environment? Grab a coffee, let's chat.

Who We Are-

With an energy that is infectious and a singular dedication to building on our successes, our people have grown our company into one of the world's leading franchisors of quick service restaurants with more than 19,000 points of distribution in more than 60 countries worldwide. The success that we have built from our many years of creating products that people love is something we delight in sharing with our approximately 1,100 employees. But the best part about working at Dunkin' Brands is being associated with well-known brands that people identify with great taste, delicious products and consistent service across the globe.

We are poised for even greater success, and we need enthusiastic people who are looking for career growth at a company that encourages innovation and nurtures entrepreneurial thinking. If you enjoy a fast-paced environment, have a positive attitude, and are looking for a company that invests in its employees then please apply! For more information, please visit www.dunkinbrands.com

What You'll Be Working On-

  • Develop products and features for the marketing systems focusing on optimizing and enhancing the consumer experience
  • Regularly interface with technology partners (including the Infrastructure, Enterprise Architecture and Web/Mobile Systems teams), Marketing Teams and Vendors to manage delivery of projects across and production support of the loyalty, CRM and offer management platforms
  • Execute business strategy by providing representation on cross-functional teams supporting current and future initiatives
  • Be versed in industry trends for the loyalty and CRM space, as well as the quick service restaurant industry trends specific to these areas
  • Organize and report on consumer and system metrics and behaviors to develop and enhance our systems
  • Communications to internal stakeholders and management of project progress
  • Negotiate Vendor contracts in the best interest of the company and its Franchisees with clear and quantifiable service levels, clear monitoring and reporting requirements, and with vendor penalties for non-performance
  • Provide support outside of business hours as needed to manage and facilitate the resolution of key support issues or escalations
  • Ensure all design and development activities across these platforms adhere to all industry best practices and regulations related to data security

What You'll Need-

  • Bachelor's degree with concentration in IT or business
  • Minimum of 3 years of system design and implementation experience related to CRM and Loyalty systems
  • Experience implementing and managing systems and processes, preferably in a restaurant or retail environment
  • Experience with Vendor Management and Release Management
  • Excellent Customer Service Skills and attention to detail
  • Extremely well organized (including good project management skills) and high attention to detail
  • Practical experience in building business and technical requirements
  • Excellent verbal, written communications and presentation skills with an emphasis on being able to present technical topics in an easy to understand way for non-technical customers

Additional Perks

  • 1:30 release every Friday
  • On site fitness gym
  • Casual dress code- jeans every day!
  • Endless supply of coffee, ice cream and donuts!

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