1. Choose your Affinity Group

* Equal Opportunity / Affirmative Action

We serve Equal Opportunity Employers and are an Equal Opportunity Employer. The Professional Diversity Network has separate professional networking sites for different affinities, and in selecting the groups you identify with, you will be joined with those networks.

Note: Providing this information is strictly voluntary - you will not be penalized or subjected to adverse treatment. If you choose not to provide this information, simply select "Choose not to identify."

2. Choose Method
X
Sign in with LinkedIn
Sign in with Facebook
OR

Tell us about yourself

Manager, BizOps
at Mastercard
O'Fallon, MO

Save or bookmark jobs as you go and access them anytime later with your account.

Contacts

Description

Who is Mastercard?

We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Manager, BizOps

Overview
* The role of business operations is to be the production readiness steward for the platform, by managing, mitigating, or elevating awareness of the business risk of all customer interactions with Mastercard's technology platforms
* We accomplish this by linking every technology recommendation with a business value, continuously monitoring platform health indicators, and elevating awareness when one of our main objectives is at risk
* Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products
* Shift left to be more proactive and upfront in the development process
* Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications
* Streamlining and standardizing traditional application specific support activities
* Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders
* Align Product and Customer Focused priorities with Operational needs

Responsibilities
* Takes focus on specific areas of Business Operations for a platform.
* Responsible for coordinating with one or more groups to ensure platform goals are met.
* Develops plans to improve quality on a group of applications of a platform.
* Ensures platform procedures interact with other related systems.
* Researches new methodologies to improve Business Operations.
* Coaches junior level employees on Business Operations best practices.

Experiences
* Experience in application development lifecycles and how it integrates with operations.
* Successful track record in supporting a production application.
* Experience in working across development, operations, and product teams to prioritize needs and to build relationships.
* Experience in dealing with difficult situations and making decisions with a sense of urgency.
* Identifying and communicating risks proactively that can prevent incidents for all lines of business.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Similar Jobs

See All »

Other Jobs at Mastercard

See All »