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NOCC Senior Technician - 2nd Shift Job at Akamai Technologies in Cambridge, MA

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Location: Cambridge, MA, US Posted Date: 2016-05-27 00:00:00.0
Category: Network Operations ID: 50439


About the Job

This is an opportunity to work in a large scale, global network operations department. Working as part of a team that develops and refines conditional alerts that are used to monitor and maintain Akamai’s systems in the most effective way possible.

About the Team

The Akamai Network Operations Command Center (NOCC) team you will be joining is responsible for the availability for Akamai’s deployed network. To achieve this goal the NOCC is responsible for:

* Monitoring Akamai’s deployed network.
* Investigating service interruptions and determine the root cause.
* Resolving service interruptions either within the NOCC or by escalating to other entities inside or outside of Akamai.
* Managing and tracking events through resolution and maintaining a history of network-impacting issues.
* Providing ongoing maintenance and administration for the deployed network.


Our NOCC Senior Technician responsibilities include:

* Diagnosing troubles identified by network monitoring and working to resolve issues.
* Monitoring, troubleshooting & correcting server and network problems and live network broadcasting issues.
* Working with various third parties (Engineers, System Architects, Infrastructure Vendors, Customers, and Developers) to narrow down problems and achieve resolution.
* Clearly and effectively documenting information in the Trouble Ticket system for communication to other staff, to open tickets and follow up on escalated problems.


Basic Qualifications

Education: BS in Computer Science, Electrical Engineering, Computer Engineering or 3 years equivalent experience

* 3 year(s) experience designing and administering a monitoring and reporting solution in a high availability environment.
* 3 year(s) of experience with UNIX system administration

Desired Qualifications

* Excellent communication, interpersonal, organizational skills, and a demonstrated history of high-level achievement in cross-functional organizations.
* Working knowledge of TCP/IP in internetworking/WAN data communications.
* Excellent communication, interpersonal, organizational skills, and a demonstrated history of high-level achievement in cross-functional organizations.

About Akamai:

Akamai® is the leading content delivery network (CDN) providing cloud services that help deliver, optimize, and secure online content and business applications. At the foundation of Akamai solutions, the Akamai Intelligent Platform™ enables unmatched speed, reliability, and security–backed by expertise and relentless innovation–to improve reach and invisibility across the web. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to more securely leverage the cloud. To learn how Akamai is accelerating the pace of innovation in a hyperconnected world, visit www.akamai.com, and follow @Akamaijobs on Twitter.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. EEO is the Law.

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