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Operations Analyst at Ameriprise Financial in Minneapolis, MN

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Description

Job Description
Drive the optimization of technology operations though system/services performance monitoring, data and analysis. Monitor operation to ensure established service level agreements/objectives (SLA/Os) are met. Collect data, analyze and report on performance, usage and trends within assigned portfolio. Synthesize findings to draw correlations between performance symptoms and existing or potential issues, identify exceptional conditions and opportunities for improvement. Escalate and document issues and events in accordance with established procedures and processes.
Responsibilities
Monitor
- Use technology monitoring tools to monitor assigned environments and/or technical assets and identify/detect performance and behavior outside of established standards or SLA/Os.
- Track request queue for assigned activities and coordinate with interested parties for timely completion.
- Evaluate current and/or potential impact deviation may cause to infrastructure, delivery or services.
- Determine appropriate next steps (e.g. closer monitoring, further review or immediate action).

Data Collection, Tracking & Analysis
- Use a variety of data collection techniques and systems to collect technology operations performance data as it relates to area of responsibility.
- Analyze to draw accurate conclusions regarding performance, trends and issues (current and/or potential).
- Monitor compliance with defined SLA/Os.
- Monitor consumption/usage metrics to understand trends to assist in the effective management of vendor partners (as applicable).
- Perform trend analysis to identify cause of performance and/or usage issues.

Reporting
- Collaborate with management and/or Process Owner to determine reporting to drive utilization, efficiency and effectiveness of technology systems and/or services.
- Create reporting templates and dashboards to consistently and succinctly convey trends, consumption, and performance to leadership, business partners and other technology teams (as applicable).
- Program custom dashboards to convey data that has to be furnished daily as part of different requests in queue.

Alert & Document
- Alert appropriate team (per incident and event management processes) to provide warning/notification that a threshold has been reached, something has changed, or a failure has occurred.
- Document concerns and findings, collect all pertinent data (to include comparison of exception data and normal data) and ensure incident/event tracking tools are up-to-date (per established guidelines and procedures).
- Document repeatable processes and operationalize the documents for future use.

Continuous Improvement
- Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed consumption targets.
- Collaborate with process owners to understand automation necessities and use python, powershell or similar scripting techniques to automate repeatable processes.
Required Qualifications
- Bachelor's degree in Computer Science, IT, MIS, Math or related field; or equivalent work experience.
- 1-3 years of relevant experience.
- 2-3+ years of experience in a technology operations organization.
- 1+ years of experience pulling and analyzing data in support of a technology operations organization.
- Expert-level skills managing and analyzing data in Microsoft Excel.
- Experience and proficiency with entire Microsoft Office suite.
- Experience in python, powershell or bash based scripting languages.
Preferred Qualifications
- ITIL Foundation certification.
- Demonstrated ability to clearly and persuasively communicate ideas, issues and recommendations.
- Strong analytical ability with proven proficiency in synthesizing data into meaningful and digestible data points and actions.
- Strong attention to detail.
About Our Company
With the right company, life can be brilliant. At Ameriprise, we're not just in the business of managing our clients' finances - we also help our advisors and employees reach their true potential, too. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You'll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step to create a brilliant career at Ameriprise Financial.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.
VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

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