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Patient Care Coordinator I at Centene in Houston, TX

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HourlyPosition Purpose: Handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and issues

  • Reach out to all new patients and introduce them to services and products via telephone
  • Respond to incoming calls and answer any related questions
  • Maintain patient census and reach out to patients prior to them needing their medications
  • Ascertain from the patient all of their supply needs and review medication inventory
  • Offer any additional support or assistance, such as consultations with pharmacists and classes
  • Maintain statements and inform patients of co-pays and past due amounts
  • Process payments in the form of credit card transactions
  • Schedule delivery of medication after all patient needs are addressed
  • Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals
  • Provide technical support to physicians, nurses, and patients
  • Assist and maintain all related pharmacy records (prescription logs, care plans, medication profiles, and any other related files) as determined by the pharmacist
  • Perform various related tasks as determined by management or the State Board of Pharmacy or Joint Commission
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