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PHYSICIAN SUPPORT SERVICE SPEC - HMTS - HMG ADMINISTRATION at Hoag Memorial Hospital Presbyterian in Newport Beach, CA

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The Physician Support Services Specialist will collaborate with organization leadership to support communications and implementation of policies and procedures, integration of productivity metrics for physicians and benefit programs for Hoag Medical Group. The Physician Support Services Specialist is responsible to compile data, prepare reports and organize projects. Maintains a high level of confidentiality in dealing with HMG Physician human resources related matters and the ability to effectively communicate with various individuals, i.e., providers, office staff, senior management, and Hoag employees and representatives of Heritage. Projects an image of professionalism in communication, appearance and conduct. Performs other duties as assigned.  Support the mission and vison of the organization.  Works collaboratively with Manager Administrative Services, Medical Group Medical Director as well as HMG/HMTS Leadership.  Works closely with Heritage.


Essential Functions:


Physician Support Services

  • Assists Manager Administrative Services with medical group benefits enrollment to support physician enrollment. 
  • Assists as the liaison with benefits broker and insurance companies.
  • Provides administrative support for benefit programs for Hoag Medical Group.
  • Maintains and updates Hoag Medical Group physician records including physician personnel file and payroll records, payroll and benefit elections.
  • Compiles data and prepares reports.
  • Prepares productivity metrics for individual physicians and group monthly.
  • Responsible for the accurate and timely organization and submission of documents/forms/data and spreadsheets for projects.
  • Assists the Director of Clinical Services with investigations related to physician issues with management, patients, vendors, contractors; including but not limited to peer review and fair hearing
  • Assist in the implementation of policies, practices, and standards with the Hoag Medical Group.
  • Coordinates physician recruitment and onboarding process including recruitment website liaison functions, candidate interview scheduling, internal interview arrangements and feedback synthesis, and collaborates with Physician Credentialing Specialist the coordination of all aspects of onboarding processes.
  • Responsible for scheduling HMG/HMTS related meetings, notifying participants of changes in locations or times, and follow through with any additional administrative tasks.
  • Ensures all physician compliance training curriculum is up to date and is conducted as required. 
  • Coordinates outside physician activities, including speaking engagements and CME. Maintains related records for paid time office, CME use, licenses, or other similar activities. 
  • Position may require travel between various Hoag locations and its affiliates. Position may require participating in meetings or events outside of normal business hours including occasional evenings and/or weekends


Education, Training and Experience


  • Bachelor’s Degree.
  • Two to Four years’ administrative experience in an office setting, preferably in health care setting.
  • Ability to successfully coordinate multiple tasks simultaneously.
  • Strong analytical and facilitator skills.
  • Proven project management skills.
  • Good verbal and written communication skills, including ability to communicate effectively with all levels of personnel from Senior Leadership to frontline staff.
  • Ability to work effectively with others.
  • Ability to work as a member of a tem and grow as a team leader.
  • Ability to work independently with confidentiality.


Skills or Other Qualifications


  • Good organizational skills, including the ability to multi-task, handle several projects.
  • Demonstrated ability to facilitate team meetings and deliver presentations.
  • Self-starter and proactive approach necessary.
  • Current CA driver’s license required for local travel
  • Advance knowledge of Microsoft Office Suite including Visio
  • Strong strategic and critical thinking skills
  • Strong customer relations focus and relationship building capabilities



  • Bachelor’s degree in Business or Healthcare Administration or related field with hospital operations experience.
  • Familiarity with malpractice coverage
  • Experience with benefits management
  • Experience with payroll functions, ADP preferred
  • Knowledge of DNV/CMS standards

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