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Requisition No: 25864 

Agency: Management Services


Position Number: 72001299 

Salary:  $40,000 - $45,000 

Posting Closing Date: 12/20/2017 

Real Estate Development & Management

State of Florida Department of Management Services

This position is located in Tallahassee

The Florida Department of Management Services (DMS) is a customer-oriented agency responsible for managing various business-related functions throughout state government. Under the direction of Governor Rick Scott and DMS’ Executive Leadership Team, the agency oversees the real estate, procurement, human resources, group insurance, retirement, telecommunications, private prisons, and fleet and federal property assistance programs utilized throughout Florida’s state government. The Department of Management Services is relied upon to establish, maintain and improve the business processes used by state employees to create a better, not bigger government.  The Department of Management Services facilitates the delivery of these programs and services and provides tools and training to bolster the efficiency and effectiveness of the state’s workforce. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.” Under the leadership of DMS Secretary Erin Rock, DMS’ employees embody four pillars on a daily basis: establishing a process-oriented mindset; challenging the status quo; creating efficiencies; and respecting state employees. Learn more about the business and workforce arm of Florida government here: http://www.dms.myflorida.com/.

Position responsibilities:

This position is responsible for the development of policies and business plans for the Division of Real Estate Development and Management. This position works close with the division’s leadership team and bureau chiefs to develop aligned and successful strategies and operational directions to formulate changes and improvements. The position reports to Deputy Bureau Chief of Business Support Services.

Specific responsibilities:

Responsible for leading, developing and implementing operational policies and procedures for the division. Develop, maintain, and communicate all division policies.

Research, analyze and monitor policy issues affecting the division.

Responsible for development and implementation of the internal audit process for the division and conducts internal audits for compliance with processes, policies and procedures. Identifies best practices and opportunities for efficiency related to business operations and makes recommendations for improvement to division leadership.

Assists leadership with the development and implementation of operational direction and strategies for the division.

Responsible for process and business planning efforts for division.

Develop and maintain all division processes.

Research, analyze and monitor process improvements for the division.

Assists Training Coordinator with Employee Onboarding training.

Assists Strategic Planning Section with developing, tracking and quarterly reporting on all of the division’s Key Performance Indicators (KPIs). Assists with developing and maintaining supporting documentation associated with KPI development, including, but not limited to benchmark data for each KPI.  Develops and tracks action plans for KPI improvements.

Assists with development, implementation, tracking and documentation of processes and process improvements within the division, including documenting policies, procedures, best practices, forms, checklists and other tools and resources.

Performs related work as required.

Knowledge, Skills and Abilities:

  • Experience in developing, communication and implementing operational policies/procedures
  • Strong personal and professional motivation to produce results aligned with the department’s goals and objectives.
  • Experience establishing organizational goals and performance metrics aligned to those goals.
  • Proficiency in utilization of computer using Word®, Excel®, PowerPoint®.
  • Ability to produce professional level written work products.
  • Experience in mining and analyzing data for decision-making and reporting purposes.
  • Strong oral and written communication skills.
  • Ability to establish effective working relationships with others.
  • Ability to manage priorities and meet established deadlines.
  • Driven to achieve excellence and continuously improve the efficiency of operations and the quality of service delivered.
  • Experience providing employee and peer feedback designed to hold the organization accountable.
  • Innovative and able to identify problems and develop solutions and action plans.
  • Strong organizational skills.

Minimum qualifications:

  • Completion of a four-year degree from an accredited college or university AND a minimum of one year experience in process improvement and performance management, tracking and reporting or comparable field; OR completion of an advanced degree from an accredited college or university AND a minimum of experience in process improvement and performance management, tracking and reporting or comparable field; OR six years of process improvement and performance management, tracking and reporting or comparable field.
  • Valid class E driver’s license.

The Department of Management Services is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

DMS appreciates the service and sacrifices made by veterans and their family members.  Further, DMS recognizes the immeasurable value veterans bring to the workplace and is committed to increasing the number of veterans that serve in its workforce.

Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

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