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R & I Clerk - 90164073 - Philadelphia at Amtrak in Philadelphia, PA

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Description

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?
 

SUMMARY OF DUTIES:
Reservation Sales Agents will provide effective customer service by communicating information to customers regarding schedules, rates, routings, connections and destinations.  The agent must possess the ability to use a computer to access information on schedules, rates, routes and destinations to answer customer inquiries.  Incumbent must have a thorough knowledge of geography, fares and tariffs, routings to off-line points and office rules and procedures.  Incumbent must become RailRes qualified and trained to handle all RailRes interactions.  Reservation Sales Agent must be able to handle telephone calls in a professional manner consistent with the established procedures and standards of service.  The Agent will perform assignment duties in a manner conforming to Amtrak’s Standards of Excellence.

 

WORK EXPERIENCE:
Computer keyboarding and Customer Service experience required.

 

OTHER REQUIREMENTS: 
Incumbent must have the ability to work in a fast-paced professional call center environment.  Incumbent must have ability to work in a customer service oriented / sales environment with the ability to comprehend customer’s travel needs.  The Agent must be able to successfully complete the training program, including passing oral and written tests, before being awarded a position as a Reservation Sales Agent.  The Agent will accept positions as assigned, including nights, holidays, and weekends.  Prior satisfactory job performance required.

 

OTHER:
New Hire Class scheduled for January 2018.

 

SUPERVIOR RESPONSIBILITIES:
No

 

COMMUNICATION AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.

 

INTERNAL AMTRAK EMPLOYEES MUST COMPLETE A JOB OPPORTUNITY APPLICATION TO APPLY FOR THIS POSITION.

Requisition ID:29943
Posting Location(s):Pennsylvania
Personnel Area:PA09
Job Family/Function:Customer Service 
Relocation Offered:No 
Education Requirements:High School/GED
Travel Requirements:None 
Employment Experience Requirements:1 - 3 years of experience

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

We proudly support and encourage U.S. Veterans to apply for Amtrak job opportunities.

All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is committed to a safe and drug-free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a hair drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping Amtrak safe and drug-free.  

In accordance with DOT regulations (49 CFR section 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety- sensitive duties for covered Department of Transportation positions.   If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, he/she will not permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

POSTING NOTES: Customer Service || No Additional

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