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Retail Store Associate - Cross County 542 at adidas Group in Yonkers, NY

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Contacts

Description

Purpose:

Contributes to the achievements of Store KPI targets by building an emotional connection with customers and living the Brand Values. The core expectations include utilizing expertise and experience to; serve and sell to customers and achieving operational excellence, flawlessly execute store operations when responsible for product flow to and from sales floor and/or cashier procedures.

 

Key Accountabilities:

  • Is aware of store and individual targets and actively works to meet or exceed these by using all resources available within the store.
  • Complies with store policies and procedures to maintain a safe shopping and working environment.
  • Collaborates productively and respectfully with team members to meet or exceed store goals.
  • Communicates a desire for ongoing learning and welcomes all available opportunities to increase individual and store performance.
  • Makes themselves available to support other team members when needed

Sales Associate

  • Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model.
  • Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador.
  • Proactively seeks and incorporates basic core and seasonal product knowledge into own service approach within assigned store zones(s).
  • Maintain an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standards.
  • Minimize loss by actively maintaining sales floor awareness while serving customers.

Cashier

  • Completes sales transactions quickly and accurately while adhering to cash protection procedures
  • Uses selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty.
  • Handles returns, refunds and exchanges and uses these as an opportunity to reinforce and enhance the customer experience.

Stockroom

  • Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor.
  • Uses retail and customer expertise to maximize sales opportunities by prioritizing merchandise flow to the sales floor.
  • Ensures adequate supplies to create an effective stockroom environment and continually maintains this (including all merchandise) within and around the vicinity.

Knowledge, Capabilities and Experience:

  • Must possess and consistently exhibit the competencies relative to the position.
  • Knowledge of customer service principles and processes.
  • Ability to learn and adapt quickly in a fast paced environment.
  • Ability to understand and carry out oral and/or written instructions and request clarification if needed.
  • Demonstrates an inspirational attitude that contributes to a positive team environment.
  • Ability to build and maintain effective working relationships team members.
  •  Well developed ability to speak, read, comprehend, and write English
  • Ability to maintain reliable and consistent attendance and punctuality.
  • While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.

 

Physical Requirements:

 

  • While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
  • The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
  •  

 

Qualifications:

  • Must have or be pursuing a high school diploma or general education degree (GED)
  • Three to six month’s experience working in a sports/fashion customer & commercial focused retail environment.
  • Basic numeracy, literacy, and verbal communication skills.
  • Must be 16 years of age or older.

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