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Revenue Cycle Project and Data Analytics Manager at athenahealth in Belfast, ME

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The Manager, Posting Operations is responsible for the day to day management of the posting operations process and in-house staff to ensure quality and timeliness standards are obtained in order to meet or exceed minimum service commitments. The Manager will also have a close working relationship with and will direct the high level activities of the BPO partners to ensure timely and quality posting on behalf of our clients.

Responsibilities may include, but are not limited to:
  • Managing a team of analysts focused on meeting quality and timeliness standards in order to meet or exceed client expectations
  • Managing and monitoring the daily activities of BPO partners to ensure that minimum service requirements are met and that quality is maintained
  • Establishing and monitoring daily and weekly process controls to meet departmental quality and effectiveness metrics
  • Evaluating, implementing, and continually assessing and optimizing team structure, as well as business processes/policies and procedures to ensure the efficiency and effectiveness of the operational process, including the following activities
  • Administer the hiring and feedback/appraisal processes and other personnel actions with respect to direct staff
Required of all employees of the Posting Operations Department:
  • Understanding of the needs of our clients and how attainment of our goals will meet those needs
  • Focus on quality of service as our driving principle
  • Understanding the business need to set and attain ever more challenging goals
  • Understanding of, and dedication to, continuous improvement of our processes and ourselves to support athena's mission
  • Eagerness to participate in change-oriented endeavors geared toward expanding our capabilities
  • Willingness, as part of a team, to personally provide at least 51% of the commitment and effort required to solve a problem
  • Willingness to vary job responsibilities as required to meet the needs of our clients
  • Desire to learn as much as possible about our core systems
  • Mastery of all Microsoft Office applications, including Outlook, Word, Excel and Powerpoint
  • Proficiency with Visio.
Required of all athenahealth employees:

The Manager, Posting Operations must adhere to the business and cultural goals required by all employees of athenahealth.

  • Dedication to the corporate mission to become the most trusted and effective business service to health care providers in the world;
  • Commitment to athenahealth's social mission to improve the quality of healthcare for all;
  • Commitment to athenahealth's Corporate Compliance Code, including escalation of all compliance issues through the chain of command and to the company's Compliance Officer and/or General Counsel;
  • Unconditional support of athenahealth's cultural mission to be a community of teachers, learners and winners, including:
  • Belief in the primacy of the group over the individual - that "super-performers" are those who most help the performance of those around them rather than those who produce the most themselves;
  • Creating a virtuous circle of learning and innovation through fostering his/her innate curiosity and desire to: 1) master his/her job, 2) innovate in his/her area of responsibility, whatever its scope and 3) teach other athenistas about what s/he has learned;
  • Demonstrate unconditional positive regard for the personal worth (distinct from a particular individual's actions) of all other athenistas, and act accordingly;
  • Fueled by the passionate desire to make his/her role and athenahealth a terrific success, every athenahealth employee will do what it takes to get the job done, including sometimes working unpredictable, long hours to perform a diverse array of tasks.
  • High level understanding of the three major services lines and of the organization's responsibility for delivering on them;
  • Understanding of the Balanced Scorecard and each department's responsibilities under it;
  • Excellent communication skills (particularly listening and speaking);
  • Maniacal attention to detail;
  • Willing/excited to work in a fast-paced, but sometimes intense, rapidly expanding company;
  • Strong computer literacy and/or the comfort, ability and desire to advance technically.
Position Requirements:
  • Bachelor's degree or equivalent experience;
  • Previous management experience;
  • Prior experience creating and maintaining department policies and procedures, with a focus on continuing staff education;
  • Demonstrated ability to assume sole and independent responsibility for various assigned projects;
  • Ability to exercise discretion and independent judgment with respect to significant matters;
  • Strong analytic and problem solving capabilities;
  • Ability to continually assess and redesign business processes to exceed MSC (minimum service commitment) performance and reduce overall unit cost structure;
  • Excellent communication skills, including listening, writing, and relationship development;
  • Strong organizational skills and attention to detail;
  • Flexibility: comfort working in a rapidly changing, diverse environment;

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