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Security Project Manager-Customer Success Job at Akamai Technologies in Denver, CO

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Location: Denver, CO, US Posted Date: 2016-06-08 00:00:00.0
Category: Professional Services ID: 50493


About the Job
Technical Project Managers are part of the Akamai Professional Services team and work directly with clients to deliver Akamai's solutions. You will be involved with projects from design through implementation, testing and customer sign-off. You will work independently or within a small technical team in delivering the appropriate solution to Akamai's enterprise customers. You will plan, implement, test, and deploy Akamai platform configurations to integrate with customer web sites, develop and execute test cases and scripts for customer solutions. You will participate in internal projects that help scale the group, implement best practices, and improve our methodology and quality of integrations.

About the Team
Recognizing that an organization’s approach to its Internet initiatives is developed long before implementation and is an on-going exercise long after go-live, Akamai Professional Services offers consulting services that address all phases of a customer’s Internet strategy. Akamai’s Professional Services team calls upon its Internet expertise to architect the optimal solution for the unique business and technical requirements of our customers. Through its proven methodologies and processes, this highly experienced team of consultants has implemented effective solutions for over 2,000 Akamai customers.


* Involvement in full customer life-cycle, from pre-sales, through implementation to post-implementation support.
* Interact with sales team and the customer during the pre-sales cycle to provide implementation scope and estimates, create proposals and Statements of Work, and conduct trials.
* Own customer implementation projects, including providing full project management, creation and maintenance of implementation documentation and tracking timelines and deliverables.
* Perform basic technical implementation tasks, such as customer configuration updates.
* Provide technical ownership of long-term customer relationships.
* Work closely with Engagement Managers, Solutions Engineering, Sales, Engineering, Product Development and Customer Care to resolve issues that arise during customer trials or integrations.
* Identify new product features and additional sales opportunities during trials and integrations and communicate to product development and engineering teams.
* Participate in internal projects that help scale the group, implement best practices, and improve methodology.
* Must be willing to travel 10-25%.


Basic Qualifications
* Bachelor’s Degree in CS/MIS or relevant technical field experience.
* Minimum of 5 years overall experience in IT industry.
* Minimum of 3 years experience in technical consulting, project lead or project management role working on and managing enterprise scale projects.
* Minimum 3 years of experience in Internet technologies, standards and protocols, including DNS, HTTP/HTTPS, Web architecture and design.

Desired Qualifications
* Security and/or Networking Industry Certifications (e.g. CISSP, CCNA, GWAPT, CEH, GSEC, etc.)
* Experience with the impacts of Content Delivery and Distributed Computing within business and technical organizations.
* General exposure to security technologies, processes, and concepts such as PKI, SSL, firewalls, NIST 800-53, FIPS-140-2, Authentication & Authorization, Client Certificates, OCSP, etc. a plus.
* PMP or Big 5 experience a plus.
* Enthusiastic, action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.
* Possess excellent technical aptitude and a desire to learn constantly.
* Implementation experience with web delivery technologies or other IT systems delivery.
* Advanced knowledge of security, especially cloud security.
Masters Degree in MIS / CS a plus

Other Information
* Is relocation available for this position: No
* Is US Citizenship required: No
* Is a Security Clearance Required: No

About Akamai:

Akamai® is the leading content delivery network (CDN) providing cloud services that help deliver, optimize, and secure online content and business applications. At the foundation of Akamai solutions, the Akamai Intelligent Platform™ enables unmatched speed, reliability, and security–backed by expertise and relentless innovation–to improve reach and invisibility across the web. Akamai removes the complexities of connecting the increasingly mobile world, supporting 24/7 consumer demand, and enabling enterprises to more securely leverage the cloud. To learn how Akamai is accelerating the pace of innovation in a hyperconnected world, visit www.akamai.com, and follow @Akamaijobs on Twitter.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. EEO is the Law.

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