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Senior Analyst - Business Operations and Insights at Biogen in Research Triangle Park, NC

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The Sr. Analyst is responsible for Patient Services (PS) reporting and data analysis as required to support our call center operations and patient strategic initiative programs.
Job Description
The Sr. Analyst is responsible for Patient Services (PS) reporting and data analysis as required to support our call center operations and patient strategic initiative programs. This involves the design, development and implementation of new reports and metrics as well as the evaluation and validation of existing measures. This role is responsible for business analysis at a national and divisional level to (including recommendations and strategic options to improve efficiency and performance) support the full PS team (internal and external).

* Develops and designs reports in conjunction with internal teams and partners using Business Objects, Tableau and other tools
* Design, develop and implement new reporting metrics and modify existing metrics in collaboration with business partners
* Create dynamic dashboards (e.g. operational performance outputs) and update accordingly
* Work with Lead to balance needs of senior management, internal and divisional teams through prioritization process.
* Support existing reports and perform necessary modifications or troubleshooting
* Identify limitations or issues in the reporting infrastructure and manage the process to have them rectified
* Fulfill ad hoc requests from various audiences across the business and discover effective and efficient ways to query the database

Business Analysis:
* Perform business analysis on all aspects of PS including individual, program and general department performance, present data insights, make recommendations to colleagues as well as senior management teams
* Monitor, track, analyze trends and perform ad-hoc analysis to identify strategic business opportunities, create efficiency improvements and performance
* Communicate PS data and interact with other Biogen departments and service partners (e.g. Marketing, Sales, Managed Markets, IT, DOT)
* Craft and evaluate business performance metrics in support of the overall PS Goals and Operations
* Compile timely reporting of PS performance results for the PS Leadership team
* Support annual goal setting process and develop periodic contests for support of PS Operational functions
* Work with stakeholders (e.g. marketing, strategic forecasting) to understand projected impacts to PS of upcoming initiatives; understand overall PS and Biogen business strategy in order to inform PS performance changes
* 3+ years' experience with data analysis, business intelligence
* Technical proficiency in Tableau and all MS Office products with an ability to learn new processes and systems quickly (advanced experience working with Microsoft Excel.)
* Excellent problem solving, time management and organizational skills.
* Action oriented.
* Ability to adapt to change.
Bachelor's Degree preferred
All individuals deserve the right to achieve their full potential. Accordingly, our company welcomes all job applicants, and we strive to provide all employees with equal opportunity for advancement. We will not tolerate any form of discrimination or harassment based on an individual's sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information, or any other basis protected by local government agencies or law.
As an employer of choice, we strive to:
Provide attractive employment opportunities for diverse candidates at all levels and in all segments of our organization
Pursue and maintain relationships with sources of diverse candidates, community organizations, and academic institutions
Comply with both the letter and the spirit of all applicable laws and regulations relating to nondiscrimination and affirmative action in employment
VEVRAA Federal Contractor
We Request Priority Protected Veteran and Disabled Referrals for all of our locations

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