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Service Manager Job at AGCO in ID

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Job Title:               Service Manager                                                  

Reports to:           V.P. of  Service


The Service Manager will have responsibility for overseeing assigned branch, which includes the growth and development of assigned employees in accordance with Agri-Service’s core values and the delivery of brand promise to customers. The Service Manager will ensure the continued growth of the customer base and financial performance through the alignment of systems, people and processes.  The Service Manager works with support functions to ensure the timeliness of pricing, goodwill, warranty and technical communication.  Also, works with the Parts Department as needed to ensure a quality customer experiences. The Service Manager will have responsibility for shop supplies, tooling, cost control measures and building maintenance related to shop areas and any other applicable miscellaneous items associated with the local service area. This position spends the necessary time working with customers throughout the branch area. This position is available through AGCO's Dealer Partner, AGRI-SERVICE. Interested applicants can submit their resume directly to AGRI-SERVICE at rachelrichins@agri-service.com  Please use reference code: AGCO.


Essential Functions, Duties, & Responsibilities:

  • Supervises employees. Performs annual performance review and determines compensation increases.
  • Manages annual budget. Updates and revises budget yearly in accordance with company guidelines.
  • Communicates Service goals to service teams, provides resources and direction, and ensures goals are met.
  • Coaches and advises Product Support Specialist Representatives (PSSRs), Service Writer, and Field Service Techs, where applicable and as needed, to ensure positive employee and customer relations, customer care consistent with brand promise, adherence to the work order process, repair quality control issues.                                              
  • Maintains a high level of customer relations and responds to customer inquiries and resolves customer complaints.
  • Grows Agri-Service’s position in the markets it serves. Evaluates customers' expectations and demands and analyzes Agri-Service’s ability to meet those expectations and demands. Works with employees' to ensure customer needs are being met.
  • Ensures warranty, service policy, and goodwill is addressed and processed within company guidelines.
  • Evaluates tool needs and ensures purchases are completed correctly according to Agri-Service’s guidelines.
  • Resolves employee and work group problems in a timely manner.
  • Works with Service Writer to manage work in progress and ensures timely closing of work orders.
  • Maintains good working relationships with staff and other departments.
  • Actively cares and advocates safety at Agri-Service.  Adheres to all applicable safety policies, procedures and standards. Holds regular safety meetings with service team.
  • Works within and promote corporate vision, mission, and values of the organization.
  • Performs other duties as assigned.  


Knowledge, Skills, and Abilities:

  • Knowledge and use of Microsoft computer products or other comparable systems required.
  • Proven conflict resolution skills.
  • Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
  • Ability to set and manage priorities.
  • Must be a self-starter and able to work without supervision.


Education and Experience:

  • Proof of high school diploma or General Education Degree (GED).
  • Associates degree and/or Five years of supervisory experience required.
  • Valid driver's license and acceptable driving record required.


Physical Characteristics:

  • Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.  Must be able to lift 50 lbs.   

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