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Sr Agency Service Representative at MetLife in Dayton, OH

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Job Location: United States: Dayton, Ohio  


Job Summary:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  Global Operations, Sr. Agency Services Representative is responsible for handling of more complex transactions, researching and resolving complex customer requests, ability to discuss options, processing Book Roll quotes, Retail to Group quotes, and Grand Protect Rekeys for P&C Insurance.


Functional Responsibilities:

  • Facilitate team meetings and/or training sessions. 
  • Participate in special projects and perform other duties as assigned or required. 
  • Assist with coaching and mentoring less experienced personnel.
  • Assist leadership in Identifying and implementing changes in business processes, policies and procedures.
  • Easily adaptable to changes in business processes, work priorities and work environment.
  • Take accountability and ownership to resolve problems and find the answer and demonstrates creativity in identifying reasonable solutions that benefit all parties.
  • Desire and ability to quickly learn and apply new concepts, processes and behaviors, has a curiosity to learn more and invest in their own growth and development.
  • Customer centric and able to elicit the trust and confidence of clients and adjust to the needs and style of the customer.


Essential Business Experience and Technical Skills:

  • 3+ years of related work experience
  • In order to post for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance.

 Preferred Qualifications

  • 1+ year of Agency Services Representative experience
  • Excellent verbal and written communication skills
  • Good working knowledge of Microsoft office suite (Word/Excel)
  • Excellent problem solving skills
  • Strong attention to detail to follow business processes correctly, anticipating and understanding the downstream impact and ensuring high quality the first time/every time
  • Sound decision making and judgment by having the confidence to make decisions within their authority, and know when to use their judgment on unique situations and when to escalate the situation to management
  • Ability to take direction and work independently to obtain results with minimal supervision


Business Category



Number of Openings



At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

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