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Sr Principal Airline Account Director at Sabre in Southlake, TX

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Req ID: 18925

Job Family: Sales


Sabre is the global leader in innovative technology that leads the travel industry. We are always looking for bright and driven people who have a penchant for technology and want to hone their skills. If you are interested in challenging work, being part of a global team, and solving complex problems through technology, business intelligence and analytics, and Agile practices - then Sabre is right for you! It is our people who develop and deliver powerful solutions that meet the current and future needs for our airline, hotel, and travel agency customers.

Job Description

The Account Director is assigned to multiple Strategic Accounts and will report to a Regional Sr. Director.  The Account Director will:

  • Manage and direct all Sabre engagement activities with the client
  • Responsible for client satisfaction
  • Primary point of contact for client regarding all Sabre issues across Airline Solutions
  • Establish and maintain long term client executive relationships
  • Work closely with the client on short and long term strategies to achieve the clients'  and Sabre’s strategic goals
  • Manage and direct issue resolution
  • Ensure Sabre project delivery methodologies are followed to ensure  quality deliverables within budget and defined timelines
  • Manage overall profit and loss related to the assigned Account
  • Be well versed around all commercial terms, maintenance and support needs, project delivery activities, timelines and project scope.
  • Understand the clients' business and market challenges, and be able to articulate Sabre Airline Solutions capabilities to address  such challenges
  • Establish working relationships with the Client at C- Levels and within Sabre to drive meaningful conversations.
  • Engage the clients' executive stakeholders to provide input and comments around the Account Plan.  Share and articulate Account Plan goals and align plan with client objectives
  • Establish regular executive business review sessions articulating the state of the account, strategic objectives, project progress and other key client performance metrics
  • Articulate the value and purpose of implementing the Net Promoter Score –NPS- methodology to the client and discuss results and action plans in executive review meetings

Job Requirements

EDUCATION: Bachelor's degree or equivalent.


Minimum 12 years experience in sales, account management or airline industry; thorough knowledge of company's product and service offerings required.

Minimum 5 years of airline industry experience 

Must possess advanced computer skills and excellent verbal and written communication skills.

Ability to handle multiple projects/activities simultaneously essential.



At Sabre, we are fortunate to have the resources of a large company paired with the culture of a startup. Our company culture includes casual work environments, employee amenities, flexible work arrangements, and exceptional learning opportunities. And, you will be surrounded by intelligent team members who you will be proud to call your peers.


Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Employee Relations Department at employee.relations@sabre.com


Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW


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