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VP, Technical Operations-South Area at Comcast in South Boston, MA

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.


Responsible for Field Operations for the South technical operations serving in of our Greater Boston Region market that servicing approximately 1.8M subscribers and accounting for over $4B in annual revenue. Provides leadership and direction to area fulfillment and maintenance technicians, supervisors and managers. Drives change transformation and has responsibility for all field fulfillment key technical metrics including all categories of rework and market health. Works cross-functionally with Dispatch and Field Maintenance to create business strategy to focus on strengths operational improvement, competitive advantage and differentiation. Incorporates broad knowledge to address complex, unusual, and critical issues. Develops long-term plans that impact the achievement of business results. Recognizes profitability and revenue potential in business opportunities. Demonstrates leadership versatility.


Functions as the chief area resource to the company as it relates to: Field technical management and execution, and the development and deployment of new services and technology throughout the area.

Analyzes the marketplace and overall needs unique to cable; develops and revises plans and recommendations to meet goals and objectives.

Ensures the staff executes and delivers an exceptional customer experience by ensuring a well-executed service delivery process is in place. Partners with Regional and Divisional teams to drive efficiencies through the business and ensures the network and infrastructure supports a seamless delivery of products and services to customers.

Develops and promotes professional growth and development of personnel on all

Organizational levels to maintain continuity and efficiency in achieving goals and objectives.

Serves as a focal point regarding impact of deploying new products and services on technical Field operations including: installation process, customer service integration, training, performance evaluation, and budget.

Partners with other departments including, but not limited to: Marketing, Maintenance, Engineering, Safety, Training, and Customer Service to ensure successful product roll-out and integration.

Oversees the management of large scale projects.

Other duties and responsibilities as assigned.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.


Creative thinker with demonstrated success implementing strategies that resulted in enterprise growth

Executive presence

A collaborative leader who thrives on taking a team approach to achieve success

Proven ability to deliver results through strong execution

Consultative approach to problem solving

Highly analytical with financial business acumen

Engaging with the ability to communicate and influence cross-functionally and at all levels

Entrepreneurial in nature, but capable of effectively driving progress in a large organization

Foster and maintain relationships at all levels


Bachelor's degree in Engineering, Operations or related discipline. MS Preferred OR a minimum of .

10+ years operational related experience in a related field that shows constant progression and increasing levels of responsibility.

Minimum of 5 years' experience in managing people within a decentralized (matrixed) organization.

Job Summary:
Responsible for developing and executing the overall strategy of
Technical Operations activities including product installation, service,
and network maintenance. Defines the direction of technical operations
and creates strategy focusing on strengths, competitive advantage, and
differentiation. Provides leadership and direction among
cross-functional groups, management, and staff consisting of both exempt
and non-exempt employees.

Core Responsibilities:
- Creates and oversees the implementation of enterprise-wide functional
and operational strategies. Collaborates with cross-functional groups to
determine objectives and advises on impact of functional and
operational strategies.
- Defines financial goals and objectives and ensures goal and objectives
are met.
- Creates service metrics and quality assurance goals. Surveys the
market and data to continually develop best-in-class customer service,
installation, and network maintenance standards.
- Leads, directs, and motivates a team comprised of management, exempt,
and non-exempt employees.
- Ensures the necessary resources to accomplish customer service,
installation, and network maintenance objectives and goals.
- Develops and maintains strategic partnerships with key vendors and
contractors to ensure effective implementation of business strategies as
well as to identify expedient and comprehensive solutions to
customer-impacting issues.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Generally requires 15+ years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

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