Anne Arundel Medical Center
A not-for-profit regional health system headquartered in Annapolis, MD that serves an area of more than one million people.
Header_header_banner

Facts and Figures

(July 2016-June 2017)

 

  • Total licensed beds* ............. 425
  • Inpatient admissions.........26,300
  • Births...................................5,500
  • Emergency visits ..............97,000
  • Outpatient visits**............924,000
  • Medical staff ......................1,100+
  • Employees ........................4,700+
  • Operating revenue.....$695 million

 

AAMC Awards

 

  • Top five best hospitals in Maryland by U.S. News & World Report
  • Magnet® recognition by the American Nurses Credentialing Center
  • Top 25 of the Nation’s Best Practices in Patient and Family Engagement by the Caregiver Action Network
  • Top 10 Joint Replacement hospital by Orthopedic Network News
  • Top 100 Health Systems with Great Women’s Health Programs by Becker’s Hospital Review
  • American Stroke Association Stroke Gold Plus Quality Achievement Award with Target: Stroke Honor Roll
  • Exemplar recognition for family presence by the Institute for Patient- and Family-Centered Care
  • Delmarva Foundation Excellence Award for Quality Improvement

 

Follow Us 

 

                

At AAMC, Diversity inspires inclusion, and inclusion includes you! 

 

 

Our value and commitment to diversity, equity and inclusion is the core value embedded throughout the fabric of the AAMC healthcare system. We recognize, celebrate, promote and embrace these values of service excellence in every encounter with our patients and families, employees, suppliers, and communities.

 

- Tamiko L. Stanley, Head Of Diversity & Inclusion

 

 

 

 

 

 

 

 

Featured Jobs

Senior Practice Manager - Surgery
Position Objective:The Senior Practice Manager will work in unison with the Surgery Practice Director in the overall operation, financial and administrative performance of the Surgery Division. The Senior Practice Manager will collaborate with the Practice Director to facilitate operational improvements in the effectiveness, efficiency, productivity and superior patient experience; selection, mentoring, education, development, and performance for physician practices and employees, managers and supervisors. Contribution to the strategic decision making applicable to the physician practices, and establish and maintains a healthy and productive collaboration and support of the Physician Enterprise Chairperson; The Senior Practice Manager must establish and maintain a working relationship with and trust of the physician(s) and keep the physicians and stakeholders fully informed of the issues which affect the practice. The Senior Practice Manager is responsible for developing and maintaining effective working relationships and communicating with other AAHS functions such as but not limited to the Central Business Office, Information Support, training, AAHS HR, and AAHS Risk Management..Essential Job Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsMeets at regular intervals with Practice Director, Managers and Supervisors to discuss practice operations.Meets at regular intervals with Practice Director, Managers and Supervisors to discuss performance improvement initiatives and financial performance.Assists in the development of an annual operating budget for the primary care practices.Assists the managers and supervisors as a whole to meet budgetary deadlines.Monitors the day to day activities across the practices.Assures that appropriate policies and procedures are in place for efficient and effective operations.Meets regularly with the Practice Director, physicians and practice managers to discuss operational issues.Communicates financial and billing information with providers on a regular basis.Maintains regular contact with the Practice Director regarding important issues.Collects and manipulates data to gain insight and depth of understanding of operations, finance, trends, and comparisons and educate physicians and others.Educational/Experience Requirements:Bachelor’s degree in business administration, health administration, finance or related field, and three or more years of experience in private physician office management.Proficient in the use of spreadsheet software and database systems. Excellent communication and interpersonal skills. Superior physician relationship skills.Strong presentation skills. Ability to manage multiple priorities and conflicting demands. High motivation and achievement orientation. Strong leadership and aptitude to attract and motivate strong management.Required License/Certifications:Working Conditions, Equipment, Physical Demands:There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.Physical Demands –Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Senior Practice Manager - Surgery
Position Objective:The Senior Practice Manager will work in unison with the Surgery Practice Director in the overall operation, financial and administrative performance of the Surgery Division. The Senior Practice Manager will collaborate with the Practice Director to facilitate operational improvements in the effectiveness, efficiency, productivity and superior patient experience; selection, mentoring, education, development, and performance for physician practices and employees, managers and supervisors. Contribution to the strategic decision making applicable to the physician practices, and establish and maintains a healthy and productive collaboration and support of the Physician Enterprise Chairperson; The Senior Practice Manager must establish and maintain a working relationship with and trust of the physician(s) and keep the physicians and stakeholders fully informed of the issues which affect the practice. The Senior Practice Manager is responsible for developing and maintaining effective working relationships and communicating with other AAHS functions such as but not limited to the Central Business Office, Information Support, training, AAHS HR, and AAHS Risk Management..Essential Job Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsMeets at regular intervals with Practice Director, Managers and Supervisors to discuss practice operations.Meets at regular intervals with Practice Director, Managers and Supervisors to discuss performance improvement initiatives and financial performance.Assists in the development of an annual operating budget for the primary care practices.Assists the managers and supervisors as a whole to meet budgetary deadlines.Monitors the day to day activities across the practices.Assures that appropriate policies and procedures are in place for efficient and effective operations.Meets regularly with the Practice Director, physicians and practice managers to discuss operational issues.Communicates financial and billing information with providers on a regular basis.Maintains regular contact with the Practice Director regarding important issues.Collects and manipulates data to gain insight and depth of understanding of operations, finance, trends, and comparisons and educate physicians and others.Educational/Experience Requirements:Bachelor’s degree in business administration, health administration, finance or related field, and three or more years of experience in private physician office management.Proficient in the use of spreadsheet software and database systems. Excellent communication and interpersonal skills. Superior physician relationship skills.Strong presentation skills. Ability to manage multiple priorities and conflicting demands. High motivation and achievement orientation. Strong leadership and aptitude to attract and motivate strong management.Required License/Certifications:Working Conditions, Equipment, Physical Demands:There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.Physical Demands –Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Customer Service Representative: Center for Fetal & Maternal Med./FT/8:00 am - 5:00 pm
Position Objective:Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices.Essential Job Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards.Adheres to the compliance policies of the department and organization (i.e. timely arrivals, minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows AAMC policies regarding personal electronic devices, and other policies as outlined by the organization).Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.Independently prioritizes CSR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity.Communicates financial responsibilities to patients and collects funds accordingly. Consistently registers patients face-to-face.Assists with the training and orientation of new staff.Maintains knowledge of departmental issues and hospital-wide changes by attending appropriate meetings and in-services and by keeping abreast of all appropriate written and electronic materials provided to the employee.Responsible for the daily monitoring and corrections of the department work queue(s).Participates in team performance reviews. 10. Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions.Educational/Experience Requirements:High school diploma or GEDTyping minimum of 20 wpm.Two years of previous registration or insurance experience in a healthcare environment preferred.Excellent communications skills must be demonstrated.Knowledge of medical terminology is desirable. Working knowledge of basic computer skills and web-based applicationsIf serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.Required License/Certifications:NoneWorking Conditions, Equipment, Physical Demands:There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.Physical Demands – The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Customer Service Representative: Center for Fetal & Maternal Med./FT/8:00 am - 5:00 pm
Position Objective:Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices.Essential Job Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards.Adheres to the compliance policies of the department and organization (i.e. timely arrivals, minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows AAMC policies regarding personal electronic devices, and other policies as outlined by the organization).Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.Independently prioritizes CSR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity.Communicates financial responsibilities to patients and collects funds accordingly. Consistently registers patients face-to-face.Assists with the training and orientation of new staff.Maintains knowledge of departmental issues and hospital-wide changes by attending appropriate meetings and in-services and by keeping abreast of all appropriate written and electronic materials provided to the employee.Responsible for the daily monitoring and corrections of the department work queue(s).Participates in team performance reviews. 10. Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions.Educational/Experience Requirements:High school diploma or GEDTyping minimum of 20 wpm.Two years of previous registration or insurance experience in a healthcare environment preferred.Excellent communications skills must be demonstrated.Knowledge of medical terminology is desirable. Working knowledge of basic computer skills and web-based applicationsIf serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.Required License/Certifications:NoneWorking Conditions, Equipment, Physical Demands:There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.Physical Demands – The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Customer Service Representative
Position Objective:Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices.Essential Job Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards.Consistently registers patients face-to-face; communicates financial responsibilities to patients and collects funds accordingly. Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.Independently prioritizes CSR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity; Responsible for the daily monitoring and corrections of the department work queue(s).Participates in team performance reviews; assists with the training and orientation of new staff.Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions.Educational/Experience Requirements:High school diploma or GED.Two years of previous customer service experience. Prior registration or insurance experience in a healthcare environment preferred.Knowledge of medical terminology is desirable. Working knowledge of basic computer skills and web-based applications, with ability to perform data entry.If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.Required License/Certifications:NoneWorking Conditions, Equipment, Physical Demands:There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.Physical Demands – Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Customer Service Representative
Position Objective:Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices.Essential Job Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards.Consistently registers patients face-to-face; communicates financial responsibilities to patients and collects funds accordingly. Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.Independently prioritizes CSR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity; Responsible for the daily monitoring and corrections of the department work queue(s).Participates in team performance reviews; assists with the training and orientation of new staff.Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions.Educational/Experience Requirements:High school diploma or GED.Two years of previous customer service experience. Prior registration or insurance experience in a healthcare environment preferred.Knowledge of medical terminology is desirable. Working knowledge of basic computer skills and web-based applications, with ability to perform data entry.If serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.Required License/Certifications:NoneWorking Conditions, Equipment, Physical Demands:There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.Physical Demands – Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
See More

It is our goal to ensure equity, increase and cultivate diversity, and inspire inclusion in a way that allows remarkable progress to occur and encourages everyone to bring their whole selves to the AAMC experience.

   

 

Employee Wellbeing:

At AAMC, we value our employees, and want them to be happy and healthy. AAMC employees enjoy the benefit of a multitude of wellbeing initiatives, including social outings, healthy cooking classes with AAMC dietitians and partnerships with educational institutions to further their education -- just to name a few things.