Centene Corporation
We provide high-quality, culturally-sensitive healthcare coverage and services to millions of people across the United States.
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Working With Us

We’re Centene. And we're making a big difference. We're using innovative thinking and new ideas to help cover the uninsured and underinsured. We're taking brand new approaches to helping our neighbors in our communities. We're anything but ordinary. And we're looking for people unlike anyone else - people like you.

Diversity

At Centene, we are committed to transforming the health of our communities, one person at a time. Our success comes from our most important asset, our employees. Named a Best Place to Work for Disability Inclusion by the US Business Leadership Network and American Association of People with Disabilities, Centene is proud of our diverse team and inclusive environment.

Social Responsibility

  • Centene ranked #27 in Fortune’s 100 Fastest Growing Companies
  • Centene ranked #19 in Fortune's Change the World List
  • Centene ranked #36 in Forbes' Global 2000: Growth Champions
  • Centene was one of 20 companies selected for a Perfect 100 on LGBTQ Inclusivity

Career Opportunities

Customer Service Representative I
HourlyPosition Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner. Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources Provide assistance to members and/or providers regarding website registration and navigation Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application Process written customer correspondence and provide the appropriate level of timely follow up May coordinate member transportation and make referrals to other departments as appropriate Maintain performance and quality standards based on established call center metrics including turn-around timesFoundation Care:Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reductionEducation/Experience: High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment. Depending on the state, bi-lingual may be preferred.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Customer Service Representative I
HourlyPosition Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner. Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources Provide assistance to members and/or providers regarding website registration and navigation Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application Process written customer correspondence and provide the appropriate level of timely follow up May coordinate member transportation and make referrals to other departments as appropriate Maintain performance and quality standards based on established call center metrics including turn-around timesFoundation Care:Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reductionEducation/Experience: High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment. Depending on the state, bi-lingual may be preferred.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Billing Operations Specialist
HourlyPosition Purpose: Position Responsibilities:Maintain low volume in assigned error queues within the financial management system to aid in meeting service level metrics and ensure proper billingCollaborate with internal team and external client to research and resolve any disputes or discrepancies in billed amounts and/or payment transactionsPrepare timely and accurate billing for external clientsDocument all collections efforts and transaction recordsReconcile member accounts as neededPrepare bad debt write-off as neededResearch and process refunds as neededMaintain error queues related to billing to meet service level metrics and ensure proper billing. Education/Experience: High school diploma or equivalent. 0+ years of transaction processing, data reconciliation, membership records, billing/collections, customer service, or business administrative experience.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Billing Operations Specialist
HourlyPosition Purpose: Position Responsibilities:Maintain low volume in assigned error queues within the financial management system to aid in meeting service level metrics and ensure proper billingCollaborate with internal team and external client to research and resolve any disputes or discrepancies in billed amounts and/or payment transactionsPrepare timely and accurate billing for external clientsDocument all collections efforts and transaction recordsReconcile member accounts as neededPrepare bad debt write-off as neededResearch and process refunds as neededMaintain error queues related to billing to meet service level metrics and ensure proper billing. Education/Experience: High school diploma or equivalent. 0+ years of transaction processing, data reconciliation, membership records, billing/collections, customer service, or business administrative experience.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Customer Service Representative II
HourlyPosition Purpose: Resolve customer inquiries via telephone and written correspondence in a timely and appropriate manner Reference current materials to answer escalated and complex inquiries from members and providers regarding claims, eligibility, covered benefits and authorization status matters Provide assistance to members and/or providers regarding website registration and navigation Educate members and/or providers on health plan initiatives Provide first call resolution working with appropriate internal/external resources, and ensure closure of all inquiries Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application Process written customer correspondence and provide the appropriate level of follow-up in a timely manner Research and identify processing inaccuracies in claim payments and route to the appropriate team for claim adjustment Identify trends related to member and/or provider inquiries that may lead to policy or process improvements that support excellent customer service and impact quality and performance standards Work with other departments on cross functional tasks and projects Maintain performance and quality standards based on established call center metrics including turn-around timesEducation/Experience: High school diploma or equivalent. Associates degree and claims processing, billing and/or coding experience preferred. 1+years of experience in Medicare, Medicaid managed care or insurance environment preferred. 2+ years of combined customer service experience a and call center environment. Knowledge of managed care programs and services preferred. Depending on the state, bi-lingual skills may also be preferred.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Customer Service Representative II
HourlyPosition Purpose: Resolve customer inquiries via telephone and written correspondence in a timely and appropriate manner Reference current materials to answer escalated and complex inquiries from members and providers regarding claims, eligibility, covered benefits and authorization status matters Provide assistance to members and/or providers regarding website registration and navigation Educate members and/or providers on health plan initiatives Provide first call resolution working with appropriate internal/external resources, and ensure closure of all inquiries Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application Process written customer correspondence and provide the appropriate level of follow-up in a timely manner Research and identify processing inaccuracies in claim payments and route to the appropriate team for claim adjustment Identify trends related to member and/or provider inquiries that may lead to policy or process improvements that support excellent customer service and impact quality and performance standards Work with other departments on cross functional tasks and projects Maintain performance and quality standards based on established call center metrics including turn-around timesEducation/Experience: High school diploma or equivalent. Associates degree and claims processing, billing and/or coding experience preferred. 1+years of experience in Medicare, Medicaid managed care or insurance environment preferred. 2+ years of combined customer service experience a and call center environment. Knowledge of managed care programs and services preferred. Depending on the state, bi-lingual skills may also be preferred.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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