Monterey Bay Aquarium
The mission of the nonprofit Monterey Bay Aquarium is to inspire conservation of the ocean.
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What Sets Us Apart

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1. We're an inclusive, committed, diverse group of people who collaborate.

 

2. We're passionate about learning more and doing more to better our world.

 

3. We're all dedicated to conservation of the ocean.

Making a Difference

Our Culture

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Working at the Monterey Bay Aquarium is more than just going to the office every day. In addition to our purpose-driven work in one of the most beautiful spots in the world, we offer a competitive compensation and benefits package (medical, dental and life insurance; floating holidays, vacation and sick time) including a couple of things we feel distinguish us: a unique and generous retirement plan and a wellness program staff can't wait to join. We do our best to walk the talk so we offer our team members discounts at our Cafe, which serves local, sustainable and organic foods, plus subsidized gym memberships and alternative transportation discounts, too. Our goal of working toward a healthy ocean can only be achieved with a healthy organization, which is something we strive for here at the Aquarium.

Opportunities at Monterey Bay

Education Programs Instructor (On-Call)
Job summary The Education Programs instructor works closely with the Education Programs staff to develop and deliver programs, both onsite and offsite. The instructor provides logistical support during programs and instructs, mentors and coaches program participants.Core Responsibilities Participate in the planning, development and delivery of on and offsite education programsProvide instruction, mentor and coach diverse audiencesWork collaboratively to evaluate the programs and the progress of participantsAssist in administrative tasks and program planningParticipate in meetings actively, thoughtfully, creatively and constructivelyServe as role model incorporating the aquarium's main messages and exemplifying effective communicationAbsolutely Required Skills / Knowledge / Ability / Experience or Education At least three years' experience working with school age children or teens in a formal or informal settingKnowledge of California coastal ecology and natural historyExcellent English communication skills as demonstrated through oral conversation and presentations; written correspondence and instructional presentationsBe sincerely interested in diverse people of all ages, in nature, and in environmental conservationSelf-starter, proactive, flexible, problem solverPunctuality and strong work ethicMust possess a valid California driver's license and maintain clearance in the DMV Pull ProgramAbility to work within, and maintain Monterey Bay Aquarium's Core ValuesDesired Skills / Knowledge / Ability / Experience or EducationExperience with various forms of educational technology including equipment, programs, and appsComfort working with Google Calendars, Drive and ClassroomAble to write and speak clearly, concisely and fluently in Spanish and EnglishAncillary ResponsibilitiesFirst Aid and CPR certificationDesigning and leading outdoor learning experiencesReference # 23510Posted on 16 Jan 2019Location(s) Monterey BayExpertise School, Teen & Teacher ProgramsWork type(s) On-callJob level(s) ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Education Programs Instructor (On-Call)
Job summary The Education Programs instructor works closely with the Education Programs staff to develop and deliver programs, both onsite and offsite. The instructor provides logistical support during programs and instructs, mentors and coaches program participants.Core Responsibilities Participate in the planning, development and delivery of on and offsite education programsProvide instruction, mentor and coach diverse audiencesWork collaboratively to evaluate the programs and the progress of participantsAssist in administrative tasks and program planningParticipate in meetings actively, thoughtfully, creatively and constructivelyServe as role model incorporating the aquarium's main messages and exemplifying effective communicationAbsolutely Required Skills / Knowledge / Ability / Experience or Education At least three years' experience working with school age children or teens in a formal or informal settingKnowledge of California coastal ecology and natural historyExcellent English communication skills as demonstrated through oral conversation and presentations; written correspondence and instructional presentationsBe sincerely interested in diverse people of all ages, in nature, and in environmental conservationSelf-starter, proactive, flexible, problem solverPunctuality and strong work ethicMust possess a valid California driver's license and maintain clearance in the DMV Pull ProgramAbility to work within, and maintain Monterey Bay Aquarium's Core ValuesDesired Skills / Knowledge / Ability / Experience or EducationExperience with various forms of educational technology including equipment, programs, and appsComfort working with Google Calendars, Drive and ClassroomAble to write and speak clearly, concisely and fluently in Spanish and EnglishAncillary ResponsibilitiesFirst Aid and CPR certificationDesigning and leading outdoor learning experiencesReference # 23510Posted on 16 Jan 2019Location(s) Monterey BayExpertise School, Teen & Teacher ProgramsWork type(s) On-callJob level(s) ExperiencedMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Guest Experience Representative (Part-Time)
Job summaryThe Guest Experience (GE) Representative plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. They work closely with other team members to welcome, orient, assist and thank all Aquarium guests and members. The GE Representative serves a variety of host and cashier roles throughout the aquarium, especially indoors and outdoors around entry and exit points. All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days.Core ResponsibilitiesProactively greet guests and engage them in conversationThank and monitor guests exiting and re-entering the AquariumClearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/membershipEngage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibitsMaintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey areaEffectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guestsHandle various ticket and membership transactions, and follow proper cash handling procedures in both the Main and Membership EntrancesEngage guests throughout the Aquarium via various Guest Experience Operations activitiesSupport guests, volunteers and other staff with safe and efficient exit, check-in and re-entry procedures during an Emergency EvacuationSupport other Operations Department workgroups, as well as other Guest Experience DepartmentsAdhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance and Uniform StandardsAbsolutely Required Skills / Knowledge / Ability / Experience or EducationAvailable to work both weekdays and weekends, as well as holidaysDemonstrate support for the Monterey Bay Aquarium's missionStrong interpersonal and teamwork skillsExperience working both independently and as a member of a teamAbility to sustain enthusiastic interactions with both guests and staff throughout each work shiftExperience working with diverse audiencesAttend scheduled staff trainings and departmental meetingsComplete all required trainings assigned by Supervisors and/or MBA HR and Safety DepartmentsAbility to work within and maintain Monterey Bay Aquarium's Core ValuesStaff in On Call positions are required to:Provide a minimum of four shifts per month with at least two weekend shifts and four holiday periods within the year from which your supervisor will use to scheduleWork a minimum of 1x per month from the days provided by you and scheduled by your supervisorDesired Skills / Knowledge / Ability / Experience or EducationAbility to work indoors and out for the full duration of the scheduled shiftAbility/comfort proactively approaching guestsAbility to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)Experience in hospitality, customer service and/or attractions industryComfort with learning/using new technologyAncillary ResponsibilitiesAssist with mentoring incoming staffWork alongside Teen Conservation Leader (TCL) studentsWelcome, check in, orient and escort groups through Hovden WayReference # 23471Posted on 09 Jan 2019Location(s) Monterey BayExpertise Guest Experience & SecurityWork type(s) Regular, Part TimeJob level(s) Entry/graduate, UndergradMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Guest Experience Representative (Part-Time)
Job summaryThe Guest Experience (GE) Representative plays an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. They work closely with other team members to welcome, orient, assist and thank all Aquarium guests and members. The GE Representative serves a variety of host and cashier roles throughout the aquarium, especially indoors and outdoors around entry and exit points. All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days.Core ResponsibilitiesProactively greet guests and engage them in conversationThank and monitor guests exiting and re-entering the AquariumClearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/membershipEngage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibitsMaintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey areaEffectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guestsHandle various ticket and membership transactions, and follow proper cash handling procedures in both the Main and Membership EntrancesEngage guests throughout the Aquarium via various Guest Experience Operations activitiesSupport guests, volunteers and other staff with safe and efficient exit, check-in and re-entry procedures during an Emergency EvacuationSupport other Operations Department workgroups, as well as other Guest Experience DepartmentsAdhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance and Uniform StandardsAbsolutely Required Skills / Knowledge / Ability / Experience or EducationAvailable to work both weekdays and weekends, as well as holidaysDemonstrate support for the Monterey Bay Aquarium's missionStrong interpersonal and teamwork skillsExperience working both independently and as a member of a teamAbility to sustain enthusiastic interactions with both guests and staff throughout each work shiftExperience working with diverse audiencesAttend scheduled staff trainings and departmental meetingsComplete all required trainings assigned by Supervisors and/or MBA HR and Safety DepartmentsAbility to work within and maintain Monterey Bay Aquarium's Core ValuesStaff in On Call positions are required to:Provide a minimum of four shifts per month with at least two weekend shifts and four holiday periods within the year from which your supervisor will use to scheduleWork a minimum of 1x per month from the days provided by you and scheduled by your supervisorDesired Skills / Knowledge / Ability / Experience or EducationAbility to work indoors and out for the full duration of the scheduled shiftAbility/comfort proactively approaching guestsAbility to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc)Experience in hospitality, customer service and/or attractions industryComfort with learning/using new technologyAncillary ResponsibilitiesAssist with mentoring incoming staffWork alongside Teen Conservation Leader (TCL) studentsWelcome, check in, orient and escort groups through Hovden WayReference # 23471Posted on 09 Jan 2019Location(s) Monterey BayExpertise Guest Experience & SecurityWork type(s) Regular, Part TimeJob level(s) Entry/graduate, UndergradMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Membership Manager
Job summary The Membership Manager plays an integral role in supporting the institutional goal of growing earned revenue through our membership program. The Membership Manager will oversee the daily operations of the Membership Assistant team and seasonal operation of the Onsite Sales team. This person will also work closely with the Guest Experience and Sales & Reservation teams to ensure proper training on functions that support the Development division. Additional responsibilities include maintaining program reports and performing daily cash control.Core Responsibilities Responsible for the recruitment, professional development and supervision of the Senior Membership Assistant, Membership Assistants and seasonal Onsite Sales staff; conducts weekly individual meetings and annual performance reviewsManages onsite acquisition program - recruits seasonal team, works with sales consultants and Guest Experience leadership on sales and customer service training, provides regular coaching to onsite sales team to meet or exceed membership sales goalsWorks closely with Membership Director to identify and implement strategies to meet and exceed membership program goalsWorking with Membership Director, develops and implements an ongoing staff development program to ensure Membership Assistants meet high customer service standards, perform accurate data entry, maintain positive team environment and are connected to the Aquarium and its missionWorks with division leadership to maintain effective onboarding plan for new staffManages membership team schedules for data entry, phone service, mail sorting and membership fulfillment dutiesResponsible for responding to member requests and concerns; provides timely responses to phone calls, emails and letters as necessaryWorks closely with Guest Experience and Sales & Reservation Center leadership to maintain high standards of customer service onsite and over the phone; keeps both teams regularly informed of department changes and upcoming activities; provides membership-related training as appropriateWorks on cross-functional team to maintain CRM database - stays up to date on database functionality and provides training as needed; works with division leadership to inform database developmentWorks with Digital Fundraising Specialist and IT to maintain online membership and donation formsUpdates monthly membership program reportsPerforms daily cash control and posting to the general accounting ledger; reconciles daily debits and credits; processes credit card settlementSupervises department volunteer program, including recognition and appreciationConsistently model MBA's Leadership CompetenciesAssists with member and donor events, which may occur on evenings and weekendsAssists with special projects, as neededAbsolutely Required Skills / Knowledge / Ability / Experience or EducationBachelor's degree or equivalent experienceMinimum of two years of supervisory experience, preferably in a customer service-driven environmentExcellent writing and oral communication skills, with acute attention to detailExcellent problem-solving skills; ability to exercise independent judgement and decision-makingStrong interpersonal skills; is a self-starter who contributes to a positive work environmentAbility to manage multiple projects effectively, as well as manage and meet deadlinesPossess high standards for work productProficiency in Windows Office, including Word, Outlook and ExcelMust be able to work within, and maintain Monterey Bay Aquarium's Core ValuesDemonstrated commitment to Monterey Bay Aquarium's Leadership CompetenciesDesired Skills / Knowledge / Ability / Experience or EducationTwo years plus experience working in a non-profit, preferably with membership or visitor services departmentReference # 23430Posted on 31 Dec 2018Location(s) Monterey BayExpertise MembershipWork type(s) Regular, Full TimeJob level(s) Experienced, ManagementMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
Membership Manager
Job summary The Membership Manager plays an integral role in supporting the institutional goal of growing earned revenue through our membership program. The Membership Manager will oversee the daily operations of the Membership Assistant team and seasonal operation of the Onsite Sales team. This person will also work closely with the Guest Experience and Sales & Reservation teams to ensure proper training on functions that support the Development division. Additional responsibilities include maintaining program reports and performing daily cash control.Core Responsibilities Responsible for the recruitment, professional development and supervision of the Senior Membership Assistant, Membership Assistants and seasonal Onsite Sales staff; conducts weekly individual meetings and annual performance reviewsManages onsite acquisition program - recruits seasonal team, works with sales consultants and Guest Experience leadership on sales and customer service training, provides regular coaching to onsite sales team to meet or exceed membership sales goalsWorks closely with Membership Director to identify and implement strategies to meet and exceed membership program goalsWorking with Membership Director, develops and implements an ongoing staff development program to ensure Membership Assistants meet high customer service standards, perform accurate data entry, maintain positive team environment and are connected to the Aquarium and its missionWorks with division leadership to maintain effective onboarding plan for new staffManages membership team schedules for data entry, phone service, mail sorting and membership fulfillment dutiesResponsible for responding to member requests and concerns; provides timely responses to phone calls, emails and letters as necessaryWorks closely with Guest Experience and Sales & Reservation Center leadership to maintain high standards of customer service onsite and over the phone; keeps both teams regularly informed of department changes and upcoming activities; provides membership-related training as appropriateWorks on cross-functional team to maintain CRM database - stays up to date on database functionality and provides training as needed; works with division leadership to inform database developmentWorks with Digital Fundraising Specialist and IT to maintain online membership and donation formsUpdates monthly membership program reportsPerforms daily cash control and posting to the general accounting ledger; reconciles daily debits and credits; processes credit card settlementSupervises department volunteer program, including recognition and appreciationConsistently model MBA's Leadership CompetenciesAssists with member and donor events, which may occur on evenings and weekendsAssists with special projects, as neededAbsolutely Required Skills / Knowledge / Ability / Experience or EducationBachelor's degree or equivalent experienceMinimum of two years of supervisory experience, preferably in a customer service-driven environmentExcellent writing and oral communication skills, with acute attention to detailExcellent problem-solving skills; ability to exercise independent judgement and decision-makingStrong interpersonal skills; is a self-starter who contributes to a positive work environmentAbility to manage multiple projects effectively, as well as manage and meet deadlinesPossess high standards for work productProficiency in Windows Office, including Word, Outlook and ExcelMust be able to work within, and maintain Monterey Bay Aquarium's Core ValuesDemonstrated commitment to Monterey Bay Aquarium's Leadership CompetenciesDesired Skills / Knowledge / Ability / Experience or EducationTwo years plus experience working in a non-profit, preferably with membership or visitor services departmentReference # 23430Posted on 31 Dec 2018Location(s) Monterey BayExpertise MembershipWork type(s) Regular, Full TimeJob level(s) Experienced, ManagementMore details (document)The Monterey Bay Aquarium is an equal opportunity employer. We are committed to fostering an environment free from any form of unlawful discrimination. Discriminatory actions are strictly prohibited and we are committed to engaging in affirmative action measures to ensure against discrimination.It is the policy of the Monterey Bay Aquarium to promote a positive program of specific practices designed to ensure equal opportunity without regard to race, sex (including breastfeeding and conditions related to breastfeeding), color, creed, gender, religion, marital status, registered domestic partnership status, age, national origin or ancestry, physical or mental disability, special disabled veteran status, veteran status, medical condition, genetic characteristics and information, sexual orientation, gender (including gender identity and gender expression), family care leave status, or any other consideration made unlawful by federal, state or local laws.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locations
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