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Cash Application Associate
at Children's Healthcare of Atlanta
Atlanta, GA

Cash Application Associate
at Children's Healthcare of Atlanta
Atlanta, GA

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Work Schedule/Days:  Day / Monday - Friday
Employment Type:  Full-Time
Location:  Office Park (1455) 
Requisition #:  31179



Interprets third-party correspondence correctly and timely and applies to core revenue cycle information system(s) triggering appropriate departmental work process, including accounts receivable collections, denial appeal processing, and underpayment recovery. Produces daily posting of third-party transactions, including denial and comment transactions and balancing of cash transactions received in the form of electronic remittance files, lockbox, and mail deposits. Works in partnership with other team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children’s Healthcare of Atlanta.


  • High school diploma or equivalent


  • No professional certifications required


  • 1 year of experience in a healthcare accounts receivable-related capacity, e.g., billing, collection, customer service, remit posting


  • NA


  • Working knowledge of healthcare explanation of benefits
  • Ability to work effectively with various healthcare information systems, e.g., Epic Resolute, Epic Cash Management, Emdeon, Dentrix, and CSC Papers
  • Excellent data entry skills, including knowledge of query logic and other investigative tools
  • Ability to work with a high attention to detail while maintaining production standards


  1. Performs interpretation, transaction posting and validation of payment information from third-party batches in the form of images via an electronic posting system or hard copy paper correspondence.
  2. Performs corrections and edits to batches and/or electronic remittance files as assigned by Cash Applications Supervisors or Cash Application Manager to enable timely and accurate posting of third-party transactions.
  3. Interprets and posts denial transaction codes as defined by the payor and provider organization to ensure timely and accurate routing of denial follow-up and appeal activities.
  4. Performs calculation of coinsurance and deductible percentages as needed based on level of detail provided by the third-party payor remittance.
  5. Performs research on a routine basis to determine appropriate posting account for unidentified payments received by the payor or patient, including contacting third-party payors and/or patients to inquire about correct payment account.
  6. Performs research on bundled payments to determine payment associated with appropriate service procedures while ensuring balancing across all systems involved.
  7. Performs payment transfer for undistributed self-pay payments to open self-pay accounts, possibly across multiple systems.
  8. Processes credit card payments and insurance payments with batch settlement procedures, using tools such as credit card machines and web-based payments sites.
  9. Collaborates with multiple Revenue Cycle departments to investigate location of a stated missing payment.
  10. Conducts scanning and indexing functions in conjunction with document-storing and balancing procedures.
  11. Reconciles on a daily basis scanned batches for all facilities or divisions and balancing by payor through Epic Cash Management.
  12. Resolves payments assigned in Epic work queues and assists in the identification of corrective action required to streamline processes.
  13. Completes timely processing of point of service payments via Emdeon.


Safety: Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system.


Compliance: Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance Office.


The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.  They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.


Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance

Bending/Stooping - Occasionally (activity or condition exists up to 1/3 of time)

Climbing - Not Present

Hearing/Speaking - Effective communication with employees, supervisors/managers and staff. Effective communications with patients and visitors, as required.

Lifting - Occasionally (activity or condition exists up to 1/3 of time)

Pushing/Pulling - Occasionally (activity or condition exists up to 1/3 of time)

Sitting - Constantly (activity or condition exists 2/3 or more of time)

Standing - Occasionally (activity or condition exists up to 1/3 of time)

Walking - Occasionally (activity or condition exists up to 1/3 of time)


No potential for exposure to blood and body fluids


About Us:

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow.

With 3 hospitals, 28 neighborhood locations and a total of 638 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 70 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report.

Children’s has been ranked on Fortune magazine’s list of “100 Best Companies to Work For” for thirteen consecutive years and named one of the “100 Best Companies” by Working Mother magazine. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. 

Have questions about the recruitment process?  Check out What to Expect.

Address:  1455 Tullie Circle NE, Atlanta, GA  30329
Function:  Revenue Cycle - Patient Financial Services

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