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Internal Operations Supervisor
at Andersen Windows
Northborough, MA

Internal Operations Supervisor
at Andersen Windows
Northborough, MA

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We are looking for an outstanding Internal Operations Supervisor to join our team in Northborough, MA!


Responsible for effectively organizing and coordinating the work flow of the branch operations impacting order processing, permitting, revenue recognition, installer pay, accounts receivable, and scheduling. This position is also responsible for the implementation of lean processes within these functions.
  • Supervise the schedule of service and install appointments maximizing efficiency of teams and delivering high level of customer service throughout the process.
  • Manage data input into designated computer systems to assure accuracy and maximize first time throughout the process.
  • Coordinate and oversee job folders and other documents related to the operational functions.
  • Responsible for AR with a focus on maintaining lowers level possible at all times.
  • Ensure open communication between sales, operations, and install teams on a daily basis to assure HOS is exceeded.
  • Lead and develop lean, efficient and standardized methods within functions. With a consistent emphasis on continuous improvement.
  • Develop and maintain standard operation procedures for all function they are responsible for
  • Provide training and direct daily work of direct report(s)
  • Other duties as assigned by supervisor.

Minimum qualifications
  • Bachelor's degree and 3-5 years of outstanding customer service experience, or equivalent combination of education and experience
  • Demonstrated ability to work with minimal supervision
  • Proven ability to remain calm during stressful situations.
  • Excellent organizational skills in structuring work assignments, creating standard work procedures, and planning.
  • Demonstrated leadership skills in directing, managing, and motivating employees.
  • Excellent communication skills: listening, written, and verbal
  • Excellent analytical skills for problem solving, interpreting data, and defining resolution.
  • Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction.

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