Client Support Coordinator
Job Description
Job#: 8154
Job Description:
Client Support CoordinatorWHO WE ARE
At Everforth Creative Circle, we connect exceptional marketing and creative talent with the most innovative
companies throughout North America. We believe in a human-first approach to recruiting, and our team
works hand-in-hand with every candidate and client to help them find their next role or great hire.
Our core values drive us, and have for the past 20 years. Connection, evolution, community, and
excellence allow us to continue to grow and flourish as a corporation—and also as employees, each
developing and thriving in our individual careers. Our teams are constantly collaborating to ensure we
deliver the best possible customer experience to the candidates and clients we serve.
JOB DESCRIPTION
The Client Support Coordinator assists with sales support and everyday operational sales
tasks to ensure an efficient process for active and potential accounts, contributing to our
overall company success. The role focuses heavily on client and account support. This role
requires a strong knowledge and understanding of the sales responsibilities, contracts,
compliance and other business needs. Accuracy, attention to detail, critical thinking, and a
high sense of urgency are key attributes in this role. This position reports directly to the
Client Support Manager.
Compensation for the Client Support Coordinator role is $25 - $30 hourly depending on relevant
experience and level. A description of benefits is included above in the About Us section.
JOB REQUIREMENTS
Responsibilities
Client & Sales Support
- Assist with research and analysis on leads, prospect lists and contacts.
- Assist with sales-related support (i.e. contracts, audits, SOW support, program communication, client/candidate interview scheduling, open job order support, etc.).
- Phone support for clients and candidates.
- Successfully manage client relationships by providing exceptional support and resolving inquiries in a timely manner for an excellent customer experience.
- Monitor client/candidate feedback and proactively address concerns by alerting the AE.
- Assist clients with timecards and/or invoice questions and any additional issues.
- Assist with special billing and invoicing requests as needed.
- Assist with preparation and even attend important client meetings with Account Managers.
- Partner with Marketing on sales initiatives (Lead Gen campaigns).
Contract Support
- Upload agreements to be reviewed and to be made active in CLM.
- Upload signed contracts/SOWs to Cyrus (mandatory).
- Assist with TOB requests for Cyrus.
MSP/VMS Support
- Update login information for MSP/VMS systems in Cyrus notes.
- Assist with MSP/VMS audits as needed.
- Main POC for MSP/VMS as requested by client.
- Miscellaneous MSP/VMS requests as needed.
Administrative Support
- Manage and update information in our client database (HubSpot) and ATS (Cyrus), including contact information, contracts, and other digital files.
- Support the implementation of new processes and tools, such as HubSpot and Cyrus, to streamline client support operations and improve overall efficiency.
- Help identify gaps in current sales resource materials and sales processes.
- Ad hoc projects and reporting as needed.
Core Experience & Skills
- Minimum of 2+ years of experience in a Coordinator or other support role.
- Previous experience in the staffing industry is preferred.
- Passion for customer service and strong ability to handle customer requests and issues with urgency and accuracy.
- Strong focus on urgency, accuracy, and ability to manage multiple tasks concurrently.
- Excellent written and oral communication skills and professionalism on the phone with both candidates and clients.
- Dedication to resolving challenges with a solutions-focused approach.
- Strong collaboration abilities across multi-departmental personnel.
- A keen eye for detail.
- Proficient knowledge of Microsoft Excel, SharePoint, and PowerPoint tools.
- Experience with Vendor Management Systems and/or Managed Service Providers is a plus.
OUR COMPREHENSIVE BENEFITS
- Competitive Salary
- Health, Dental and Vision Insurance
- Health Savings Accounts (HSA) with Employer Contribution
- Flexible Spending Accounts
- Long and Short-Term Disability
- Life Insurance
- Voluntary Benefits
- Employee Assistance Program
- Paid Parental Leave
- Wellness Incentives
- Vacation and Holiday Pay
- 401(k) Retirement Plan with Employer Match
- Employee Stock Purchase
- Training and Advancement opportunities
- Tuition Reimbursement
- Birthdays Off
- Philanthropic Opportunities
- Referral Program
- Partial Gym Membership Paid
- Team Building Events
- Discount Programs
Everforth Creative Circle is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected].
EEO Employer
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected].
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
Job#: 8154
Job Description:
Client Support CoordinatorWHO WE ARE
At Everforth Creative Circle, we connect exceptional marketing and creative talent with the most innovative
companies throughout North America. We believe in a human-first approach to recruiting, and our team
works hand-in-hand with every candidate and client to help them find their next role or great hire.
Our core values drive us, and have for the past 20 years. Connection, evolution, community, and
excellence allow us to continue to grow and flourish as a corporation—and also as employees, each
developing and thriving in our individual careers. Our teams are constantly collaborating to ensure we
deliver the best possible customer experience to the candidates and clients we serve.
JOB DESCRIPTION
The Client Support Coordinator assists with sales support and everyday operational sales
tasks to ensure an efficient process for active and potential accounts, contributing to our
overall company success. The role focuses heavily on client and account support. This role
requires a strong knowledge and understanding of the sales responsibilities, contracts,
compliance and other business needs. Accuracy, attention to detail, critical thinking, and a
high sense of urgency are key attributes in this role. This position reports directly to the
Client Support Manager.
Compensation for the Client Support Coordinator role is $25 - $30 hourly depending on relevant
experience and level. A description of benefits is included above in the About Us section.
JOB REQUIREMENTS
Responsibilities
Client & Sales Support
- Assist with research and analysis on leads, prospect lists and contacts.
- Assist with sales-related support (i.e. contracts, audits, SOW support, program communication, client/candidate interview scheduling, open job order support, etc.).
- Phone support for clients and candidates.
- Successfully manage client relationships by providing exceptional support and resolving inquiries in a timely manner for an excellent customer experience.
- Monitor client/candidate feedback and proactively address concerns by alerting the AE.
- Assist clients with timecards and/or invoice questions and any additional issues.
- Assist with special billing and invoicing requests as needed.
- Assist with preparation and even attend important client meetings with Account Managers.
- Partner with Marketing on sales initiatives (Lead Gen campaigns).
Contract Support
- Upload agreements to be reviewed and to be made active in CLM.
- Upload signed contracts/SOWs to Cyrus (mandatory).
- Assist with TOB requests for Cyrus.
MSP/VMS Support
- Update login information for MSP/VMS systems in Cyrus notes.
- Assist with MSP/VMS audits as needed.
- Main POC for MSP/VMS as requested by client.
- Miscellaneous MSP/VMS requests as needed.
Administrative Support
- Manage and update information in our client database (HubSpot) and ATS (Cyrus), including contact information, contracts, and other digital files.
- Support the implementation of new processes and tools, such as HubSpot and Cyrus, to streamline client support operations and improve overall efficiency.
- Help identify gaps in current sales resource materials and sales processes.
- Ad hoc projects and reporting as needed.
Core Experience & Skills
- Minimum of 2+ years of experience in a Coordinator or other support role.
- Previous experience in the staffing industry is preferred.
- Passion for customer service and strong ability to handle customer requests and issues with urgency and accuracy.
- Strong focus on urgency, accuracy, and ability to manage multiple tasks concurrently.
- Excellent written and oral communication skills and professionalism on the phone with both candidates and clients.
- Dedication to resolving challenges with a solutions-focused approach.
- Strong collaboration abilities across multi-departmental personnel.
- A keen eye for detail.
- Proficient knowledge of Microsoft Excel, SharePoint, and PowerPoint tools.
- Experience with Vendor Management Systems and/or Managed Service Providers is a plus.
OUR COMPREHENSIVE BENEFITS
- Competitive Salary
- Health, Dental and Vision Insurance
- Health Savings Accounts (HSA) with Employer Contribution
- Flexible Spending Accounts
- Long and Short-Term Disability
- Life Insurance
- Voluntary Benefits
- Employee Assistance Program
- Paid Parental Leave
- Wellness Incentives
- Vacation and Holiday Pay
- 401(k) Retirement Plan with Employer Match
- Employee Stock Purchase
- Training and Advancement opportunities
- Tuition Reimbursement
- Birthdays Off
- Philanthropic Opportunities
- Referral Program
- Partial Gym Membership Paid
- Team Building Events
- Discount Programs
Everforth Creative Circle is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected].
EEO Employer
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected].
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
About Apex Systems
Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across the US, Canada, and Mexico.
Apex is a segment of ASGN Inc. (NYSE: ASGN). To learn more, visit www.apexsystems.com.