Job#: 2055969

Job Description:

• Responsible for understanding the members' needs and delivering personalized solutions and education that will improve their overall financial security. In addition, this role protects the financial interests of the client by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards.
• Excel, Word, Auto-dialer experience preferred
• Through 100% phone based interactions, responsible for understanding the members' needs and delivering personalized solutions and education that will improve the members overall financial security.
• Service both inbound and outbound phone calls across all client product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels.
• Under close supervision, performs individual member needs assessment to quickly determine the members reason for delinquency and provide customized solutions and advice to improve their financial security.
• With close supervision, negotiates mutually satisfactory payment arrangements within defined guidelines.
• Follows all applicable local, state, and national laws and regulations surrounding the collection industry and within client standards.
• Under close supervision, completes required account verification and account maintenance. Documents all pertinent customer contact information and updates collection attempts/call results into the appropriate database.
• Through 100% phone based interactions, responsible for understanding the members' needs and delivering personalized solutions and education that will improve the members overall financial security.
• Service both inbound and outbound phone calls across all client product lines through automated and manual outbound dialing in an attempt to collect payment and/or arrange for payments, utilizing effective telephone collection techniques and principles while meeting call service levels.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.