Customer Experience Consignment Advocate

Location: Virginia Beach, VA (on-site)

Department: Customer Experience

Job Type: Full-Time

Shift: Monday- Friday 8:15 a.m.- 5:00 p.m. (ET)

Clinical Classification: Non- clinical

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (OPO) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Healths success:

The Customer Experience Consignment Advocate manages the entire consignment program by providing customer service and administrative support to LifeNet Healths internal and external customers, partners and other clients. Receives and coordinates all consignment requests, reconciles audits, adjusts par levels, removes customer consignment as requested, applies special fee, and responds to other special requests. Manages collections efforts for all consignment partners. Provides customer service and technical support to current and potential clients while providing the highest level of customer satisfaction.

What youll do:

Consignment Audits and Transactions: Manages and coordinates all consignment audits, reconciliations and all consignment billing issues. Processes and coordinates necessary customer consignment transactions such as, but not limited to replacement orders, returns and consignment pricing issues.
Complaint Entry: Coordinates and resolves all customer service complaints as they pertain to LNHs consignment program.
Par Level Administration: Manages and coordinates all consignment par level transactions and special pricing in partnership with the Customer Experience Operations Group.
Operational Support: Provides backup support to other members of the Customer Experience Operations team as needed.

What youll bring (Minimum Requirements):

High school diploma or GED
Three (3) years of customer service experience in a call center, customer service department, or allied health organization.

Preferred Experience/Skills/Certifications:

One (1) year of LifeNet Health Customer Experience call center experience.
One (1) year of SAP database management or another ERP system.

These would be nice too (Knowledge Skills and Abilities):

Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, & Microsoft Office.
Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure accuracy/ completeness and early/ on- time delivery.
Time Management: Ability to prioritize multiple, competing priorities and manage time/ workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/ pitfalls.

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You will not find another company with a culture as strong as ours.

403(b) and Profit-Sharing Plan
Affordable medical, dental, and vision coverage
Corporate sponsored events for employees
Work-life balance with generous paid time off to include vacation time, sick time, and paid holidays
- 18 vacation days
- 9 sick days
- 7 paid holidays
Tuition reimbursement
Personal career, skill, and leadership development opportunities
Wellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)
Employee Assistance Program (EAP) for employees and members of their household
Dedicated and passionate co-worker

Salary: $16.83- $22.44/ hour

The pay rate for the successful candidate will depend on geographic location and the candidates qualifications and prior relevant experience. The pay range for this position is $16.83 hourly (entry-level qualifications) to $22.44 hourly (experienced in this role).

* Actual compensation may be higher based on the successful candidate's knowledge and relevant experience.

This position is eligible for an annual bonus once eligibility criteria are met.

All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law. Further, nothing in this posting is intended to alter the at will relationship of a successful candidate and this posting does not constitute a specific promise.

LifeNet Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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