Customer Service Supervisor Be a Leader in Customer Experience at a Company Built on Innovation and Integrity

At Progressive Foam Technologies, we've been revolutionizing the building products industry since 1992. From humble beginnings in a pole barn with a vision and a handshake, we've grown into a leading manufacturer of innovative siding insulation solutions-products now installed on over a million homes across the U.S. and Canada.

As the inventors of insulated vinyl siding and holders of over 30 patents, innovation is at our core. But what truly sets us apart is our people. We believe hiring individuals who align with our core values-Integrity, Respect, Excellence, Service, Interdependence, Listening, and Accountability-is essential to maintaining the strong, collaborative culture that fuels our success.

We're currently looking for a passionate and experienced Customer Service Supervisor to lead a dynamic team, drive operational excellence, and ensure an extraordinary experience for both our customers and internal partners. If you're energized by people leadership, process improvement, and delivering top-tier service, this could be your next great opportunity.

Position Overview:
Responsible for delivering exceptional customer service to Distribution Direct, Contract Manufacturing, OEM clients, and their customers, as well as supporting internal partners such as sales, marketing, and operations, etc. through the daily management of a team of up to 30 employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. Additionally, responsible for assisting manager with development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs.

Key Responsibilities:
Leadership & Team Development

• Lead, motivate, coach, and develop a team.
• Conduct regular one-on-ones and performance evaluations.
• Address employee relations issues and administer corrective actions in alignment with company policies.
• Foster a positive and high-performing team culture.

Operational Excellence

• Oversee daily operations of customer service processes including orders, billing, pricing, and reporting.
• Monitor performance metrics and recommend process improvements.
• Assist in staffing plans, training schedules, and reward/recognition programs.
• Partner with the manager on commission and incentive tracking for the sales team.

Customer Focus

• Ensure timely, knowledgeable, and professional responses to customer inquiries.
• Provide frontline support for resolving escalated issues and complex customer needs.
• Establish and maintain work procedures that support departmental and organizational goals.

Communication & Collaboration

• Communicate department goals and updates effectively to the team.
• Collaborate cross-functionally with internal teams (sales, marketing, operations).
• Escalate significant employee or operational concerns appropriately.

Requirements:

• High School diploma or equivalent required.
• Minimum 5 years of experience in customer service or production coordination.
• At least 2 years of experience in supervisory or leadership role.
• Proficient with computer software, Microsoft Word and Excel.
• Strong oral and written communication skills.
• Customer-focused, professional, and team-oriented.
• Coachable, adaptable, and committed to continuous improvement.
• Ability to align team performance with company vision and goals.

Why work at Progressive Foam?
We aren't perfect, but we do a really great job treating our employees well, giving them opportunities for advancement while doing satisfying work in a fun culture.

And the benefits are fantastic!

• Medical Insurance (super low premiums and you can cut those low premiums in half if you participate in our Wellness Program)
• Employer Contributed HSA
• FREE Dental Insurance for employees and their dependents
• FREE Short-Term Disability
• FREE Life Insurance
• Vision Insurance
• 401k Retirement Plan (Company Match) (100% vested immediately)
• Profit Sharing
• Retirement Bonus ($1,000 per year of service)
• Long Term Disability
• Paid Maternity/Paternity Leave
• Educational Assistance - You pay for books, we pay the rest!
• Vacation
• Paid Time Off
• 10 Paid Holidays
• Monthly Lunch allowance

Compensation details: 55000-75000

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