District Service Manager
Job Description
Yamaha is seeking to fill a District Service Manager role. This position provides technical support in assigned geographical areas of Washington, Alaska, Oregon, Idaho, Montana, and Wyoming, for Retail Customers, Yamaha Outboard/Waverunner/Sport Boat Dealers, and OEM Boat Builders and may provide support outside of assigned geographic areas. This position should be able to address all levels of complex technical issues.
What you’ll be doing:
- Provide counsel to retail customers through assigned customer relation visits and Yamaha Marine dealers through assigned technical visits, also perform Call Center Duty as needed for all Marine products.
- Support dealer operations through consistent communication via phone, email, text, and scheduled visits.
- Train new Marine dealers in business operations and processes of Yamaha, including system books and libraries.
- Plan and execute mini clinics and dealer development visits. Review reports to determine recommendations and suggestions for dealer improvement.
- Communicate on items related to service issues by completing timely Yamaha Customer Relationship Management System (YCRMS) Reports, Monthly Reports and Market Information Reports.
- Work with District Marketing Managers to improve the dealer network by coordinating assigned Boat Shows and responding to unassigned inquiries.
- Develop and deliver product information presentations and lead seminars.
- This is a remote position that requires approximately 75% travel. May be away from home for up to two weeks at a time.
- Provide technical support for the corporate display at boat shows, OEM events, fishing tournaments, and other events, as required.
- Manage a business travel budget, keeping current and accurate all required expense documentation and maintain company issued vehicles, equipment, and Yamaha supplies.
- Works with minimum supervision.
- Make independent decisions to support retail customers, Yamaha dealers, OEM Boat Dealer and improve the client relationship
- Must be able to consistently lift, carry, push, and pull up to 50 lbs.
- Ability to perform physically demanding tasks.
- Excellent record in providing superior customer service on technical issues at a dealership, another division within Yamaha Motor Corp., or a boat builder.
- Must have a proven record of good administrative skills and be able to utilize business software.
- Good writing skills required.
What you need to be successful:
- Associates degree (preferably in Marine Technology), or equivalent Marine industry Service certifications.
- Minimum 3-5 years Marine industry Service experience, troubleshooting and repairing outboard engines.
- Minimum 2-3 years experience in rigging and maintenance of boat fuel and electrical systems (may run concurrently with Service experience).
- Must be proficient in MS Office (i.e., Word, Excel, Outlook).
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
What’s in it for you:
Reports to: Field Service Manager I Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Yamaha is seeking to fill a District Service Manager role. This position provides technical support in assigned geographical areas of Washington, Alaska, Oregon, Idaho, Montana, and Wyoming, for Retail Customers, Yamaha Outboard/Waverunner/Sport Boat Dealers, and OEM Boat Builders and may provide support outside of assigned geographic areas. This position should be able to address all levels of complex technical issues.
What you’ll be doing:
- Provide counsel to retail customers through assigned customer relation visits and Yamaha Marine dealers through assigned technical visits, also perform Call Center Duty as needed for all Marine products.
- Support dealer operations through consistent communication via phone, email, text, and scheduled visits.
- Train new Marine dealers in business operations and processes of Yamaha, including system books and libraries.
- Plan and execute mini clinics and dealer development visits. Review reports to determine recommendations and suggestions for dealer improvement.
- Communicate on items related to service issues by completing timely Yamaha Customer Relationship Management System (YCRMS) Reports, Monthly Reports and Market Information Reports.
- Work with District Marketing Managers to improve the dealer network by coordinating assigned Boat Shows and responding to unassigned inquiries.
- Develop and deliver product information presentations and lead seminars.
- This is a remote position that requires approximately 75% travel. May be away from home for up to two weeks at a time.
- Provide technical support for the corporate display at boat shows, OEM events, fishing tournaments, and other events, as required.
- Manage a business travel budget, keeping current and accurate all required expense documentation and maintain company issued vehicles, equipment, and Yamaha supplies.
- Works with minimum supervision.
- Make independent decisions to support retail customers, Yamaha dealers, OEM Boat Dealer and improve the client relationship
- Must be able to consistently lift, carry, push, and pull up to 50 lbs.
- Ability to perform physically demanding tasks.
- Excellent record in providing superior customer service on technical issues at a dealership, another division within Yamaha Motor Corp., or a boat builder.
- Must have a proven record of good administrative skills and be able to utilize business software.
- Good writing skills required.
What you need to be successful:
- Associates degree (preferably in Marine Technology), or equivalent Marine industry Service certifications.
- Minimum 3-5 years Marine industry Service experience, troubleshooting and repairing outboard engines.
- Minimum 2-3 years experience in rigging and maintenance of boat fuel and electrical systems (may run concurrently with Service experience).
- Must be proficient in MS Office (i.e., Word, Excel, Outlook).
Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
What’s in it for you:
Reports to: Field Service Manager I Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Yamaha Motor Corporation, USA
The pursuit...
A checkered flag. A scenic panorama unfolding around the bend. A trophy catch. A pulse-quickening stretch of road or trail. Heads turning as you pass by. Even coming home at the end of a hard day's work.
Whatever your pursuit, Yamaha is there, too, pursuing our goals. We want to satisfy our customers and exceed their expectations with products and services of superior quality, unmatched performance, and extraordinary value.
With an ever-expanding line that includes motorcycles, outboard motors, ATVs, personal watercraft, snowmobiles, boats, outdoor power equipment, race kart engines, accessories, apparel, and much more, we at Yamaha Motor Corporation, U.S.A., strive to contribute to the quality of life. Your life.
Life can have many exciting, memorable experiences. Creating opportunities for them is what Yamaha is all about.