Hotel San Jose

Who You Are
As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role
Reporting to the Hotel General Manager, The Complex Food and Beverage Manager is a dynamic leader who truly enjoys creating magic for each guest, whether they are joining us in the Hotel San Jose lounge, having a bite in their room, hanging at the Austin Motel pool bar, or hosting an event. This person will lead by example and oversee the entire F&B operation and its team. We are looking for individuals who enjoy service, love a creative beverage program, and look for a dynamic work environment where no day is the same.Responsibilities will include:

· Oversee and run service by setting the example.

· Oversee and create the beverage programs.

· Standardize and document staff training to ensure consistency in service and product

· Lead recruiting, developing, and training efforts for the F&B management team

· Create a positive work environment for all F&B employees, leading by example

· Uphold Bunkhouse customer service standards at all F&B outlets

· Personally handle resolving guest complaints regarding F&B operations

· Ensure staff has a complete understanding of their job requirements and enough training before holding them accountable for results

· Ensure regular performance evaluations are being conducted for all F&B staff

· Maintain awareness of documentation needed and retained in employee files

· Develop and maintain in-depth knowledge of the market to promote brand awareness, competitive analysis, and opportunities for demand generation

· Maintain a system of on-site inspections to ensure the interior and exterior of F&B outlets meet or exceed quality standards

· Provide effective direction to leaders regarding operational and procedural standards

· Assist hotel management teams in developing labor schedules to optimize labor and profitability of F&B outlets on property

· Develop and implement corrective action plans to address operational deficiencies and areas to improve efficiency

· Monitor periodic operational/financial performance metrics and provide in-depth analysis to the General Manager & Assistant General Manager, review labor standards on a weekly basis to ensure controls are in place

· Ensure open lines of communication with staff, all departments, and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met

· Maintain a high level of cleanliness and safety in the work area

· Ensure that all equipment is maintained in good, safe working condition

· Maintain an increased awareness of safety issues throughout the property

Qualifications

Experience Required

· 3-5 years of relevant experience in restaurant management

· Truly enjoy creating magic through guest experiences

· Experience training teams and upholding service standards

· Ability to manage short and long-term complex projects

· Ability to develop and manage P&L / track property budget

· Deep understanding of inventory management, scheduling, planning, logistics, and distribution functions

· Passion for empowering, inspiring, and motivating team members

· Ability to multi-task and adapt to changing priorities

· Experience with and mastery of industry-related enterprise technology – Aloha/ toast preferred

· Strong communication and interpersonal skills

· Microsoft Office and Intermediate / Advanced Microsoft Excel skills required