Position Overview:

Leads and manages the daily operations of the investments support team, ensuring administrative support is provided to investment representatives efficiently and in compliance with applicable regulations. The manager will also serve as an individual contributor support team member as necessary.

Primary Responsibilities:

• Manage and lead the investments support team, providing guidance, training, and periodic performance feedback including regular performance evaluations.
• In conjunction with the support team, provide customer support to new and existing clients. Work to build customer relationships, meet and/or anticipate customer needs, and build the investment team's assets under management.
• Oversee the processing of investment transactions, ensuring accuracy and compliance with regulatory requirements.
• Develop and implement efficient workflows and processes to enhance team productivity and service quality.
• Collaborate with business partners to track and route referrals to appropriate parties.
• Complete bi-weekly compensation reporting for payroll and prepare regular reports for management and board meetings.
• Maintain client data in investments systems including name and address changes, processing account applications and bank authorizations.

Other Responsibilities:

Perform related and unrelated duties as may be required.

• Bachelor's degree in finance, business administration, or a related field; advanced degree or investments licensing is a plus.
• Proven experience in a brokerage or investment environment providing operations or support,
• Previous supervisory or management experience.
• Strong understanding of investment products, markets, and regulatory frameworks.
• Excellent leadership and team management skills, with the ability to motivate and develop team members.
• Exceptional communication and interpersonal skills, with a client-focused approach.
• Proficient in investment management software and Microsoft Office Suite.
• Strong analytical and problem-solving abilities, with attention to detail.

Avidia Bank is an Equal Opportunity Employer/Veterans/Disabled

Member FDIC/DIF

PM21

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