Location: On site at location listed in job posting.
Summary of Position:
Provides consulting and strategic services to various banking business lines through development of strategies and programs for enhancement of the Customer Experience, to include but not be limited to support/development of business products, customer database generation and reporting, customer issue resolution, program sales and/or support, private wealth sales and/or support, etc. Works under general supervision with focus on regional programs and general latitude in decision-making responsibility.
Key Responsibilities Include:
• Deliver accurate, timely, and flexible ad hoc and portfolio management reports
• Develop adhoc reports in accordance with company standards and management guidance
• Connect and extract data from various sources (databases, SaaS Platform, files, etc.)
• Identify and assist in resolving inconsistencies or problems concerning data accuracy or mortgage servicing
• Extract, prepare and disseminate data for analysis or further processing
• Act as liaison between the mortgage sub-servicer and the bank
• Budget monitoring and reconciliation for the department
• Facilitate the transfer of funds between custodial accounts and the general ledger in relation to the GSE mortgage portfolio
• Review and reconcile monthly sub-servicer remittance invoice, which includes the preparation and recording of general ledger journal entries
• Participate in or lead special projects and assignments and perform other duties as assigned
• Assist in the development of new processes and modifications of existing processes to meet the needs of the organization's continued growth
Requirements/Skills and Qualifications:
• Basic understanding of accounting principles and general ledger system
• Logical thinker with problem solving skills and an aptitude for systems/technology
• Proficient in MS Excel; skills including knowledge of formulas, pivot tables, etc.
• Proficient in MS Access; skills including creating queries and understanding database relationships
• Proficient working knowledge of computerized applications such as databases, spreadsheet, and specialized business applications software
• Planning and organizational skills necessary to coordinate workload around multiple assignments
• Ability to work independently and collaborate effectively within a team
• Strong analytical skills, attention to detail and multi-tasking skills
• Experience in Mortgage Loan Servicing software and related systems (e.g., ICE MSP, DMI Connect, MERS, etc.) a plus
• Experience with general ledger system a plus
• Experience with Mortgage Sub-Servicing and Investor Accounting a plus
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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