Job#: 3036897

Job Description:

Location: Remote; Washington, D.C. preferred

The Capacity Manager supports ensuring enterprise infrastructure and critical applications have sufficient capacity, performance, and availability. This role analyzes utilization trends across servers, storage, network, cloud, and virtualized platforms, then develops forward-looking capacity plans. The position produces dashboards and recurring reports that support service level agreement tracking, risk visibility, and leadership decision-making. This role partners with engineering and operations teams supporting a 24x7x365 operating environment to prevent capacity-related service impacts and support upgrades and migrations.

• Monitor utilization and growth trends across compute, storage, network, and cloud services to identify short- and long-term capacity risks.
• Develop and maintain rolling capacity plans and 24-month forecasts for enterprise systems and infrastructure services.
• Define capacity thresholds, assumptions, and trigger points for scaling, technology refresh, and resource reallocation.
• Use capacity management and performance monitoring tools to track health, availability, and utilization across on-premises and cloud environments.
• Build and maintain dashboards and reports that communicate capacity posture, risk, and recommendations to technical and non-technical stakeholders.
• Support incident triage and problem management for capacity-related outages and performance events.
• Partner with engineering teams to plan upgrades, migrations, and platform changes with sufficient capacity and performance headroom.
• Maintain documentation for baselines, forecasts, assumptions, and capacity decisions.

• Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, Engineering).
• 7+ years of experience in capacity planning and performance management within enterprise IT environments.
• Strong understanding of IT infrastructure components, including servers, storage, and network systems.
• Familiarity with capacity management tools and methodologies, as well as ITIL best practices.
• Strong analytical and problem-solving skills, with demonstrated ability to communicate technical concepts, risks, and recommendations to non-technical stakeholders and leadership.

Technical Skills:

• Capacity planning methodologies and enterprise capacity management practices
• Capacity modeling tools and performance monitoring solutions
• Trend analysis, forecasting, and resource utilization analytics
• ITIL-aligned incident and problem management practices
• Dashboard and metrics reporting for operational and leadership audiences
• Cloud and virtualization technologies
• Must be a US Citizen (Cannot be a Dual Citizen).

• Experience supporting a federal enterprise IT contract with SLA/KLI-driven service performance management.
• Experience integrating dashboard/reporting outputs with enterprise platforms such as ServiceNow or Microsoft Intune.
• Hands-on experience with observability tooling in hybrid environments (e.g., Datadog, cloud-native monitoring stacks).
• Experience developing automated reporting and executive-level performance summaries.
• ITIL 4 Foundation and demonstrated application of ITSM best practices in large-scale operations.
• AWS Certified Solutions Architect - Associate.
• Microsoft Certified: Azure Administrator Associate.

PLEASE NOTE: Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.

This role supports a 24x7x365 operating environment and participates in a defined on-call rotation. It may require surge support based on operational needs. The position is designated for telework, with travel as required per contract direction.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.