Act as the liaison between the business and IT organizations to implement conversational AI chat-bots that meet user needs. Accountable for evaluating key performance metrics, conducting thorough analyses to assess efficiency of implemented solutions, generate reports, identify new potential use cases and work on implementing projects. Participate in testing, drive issue resolution, support the implementation check-out process and develop all procedural documentation and manuals.

Key Responsibilities

Develop processes and strategies for continuous monitoring of production systems. Generate reports, review data files and online screens to ensure technical solutions perform according to the specifications, meet defined business requirements and provide the best user experience.
Identify new areas of opportunities and potential use cases. Conduct a feasibility analysis and check cost benefit analysis based on anticipated volumes and usage. Leverage domain expertise and analyst practice expertise to provide the most effective solutions. Educate business partners on systems capabilities and the feasibility of developing solution.
Gather, analyze, document and manage business and user requirements to effectively recommend technology solutions that best address the requirements. Check feasibility based on cost benefit analysis. Identify solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements). Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in the in the functional specifications.
Complete project work objects and deliverables using Ameriprise Quality Measurement Systems (AQMS) standards. Facilitate walk-through of project deliverables. Assist with the development of the testing strategy - plan and conduct thorough requirements testing.
Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, operational support documentation and archival of all related project documentation. Participate and conduct all implementation tasks such as the production check-out process.
Actively champion and contribute to the continuous improvement of business systems analysis best practices, using innovative ideas to increase effectiveness of the overall analyst organization. Provide subject matter expertise in areas including strategy/approach, requirements gathering, process modeling, use cases and other areas of expertise based on established business analysis tools and techniques. Proactively mentor others in the business analyst practitioner community.

Required Qualifications

Bachelors degree in Computer Science, similar field, or equivalent work experience.
5-7 years of relevant experience required.
5+ years of demonstrated experience in business and functional requirements elicitation, translation and documentation.
Expert level analysis in implementing virtual chat-bots, recommend solutions with best user experience.
Expert level analysis skills including generating reports, ability to identify patterns, potential issues.
Experience in conducting cost benefit analysis using various models.
Expert level understanding of business functional areas and management issues as well as the IT organizations systems and capabilities.
Knowledge and ability to effectively use the appropriate modeling methodologies and tool-sets, requirements management methodologies and tool-sets, requirements visualization methods and tool-sets, and tools to maintain versions of the artifacts
Exceptional written and verbal communication skills.

Preferred Qualifications

Certifications Preferred: CBAP.
Experience working within a defined development life cycle methodology (e.g. CMMI, Ameriprise Quality Management System (AQMS)) environment.
Working knowledge of DocSource and/or other knowledge management tools.
Experience working with the following tools: MS Office, Clarity, MS Visio, and HP Quality Center.
Experience with writing use cases and test cases.
Experience with business process modeling.

About Our Company
We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Base Pay Salary

The estimated base salary for this role is $91,600 / $123,700 year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Technology

Line of Business

TECH Technology