The Supervisor of Drop-In Services at the Willows Youth Services Center provides daily leadership and operational oversight for drop-in programming that supports youth and young adults experiencing homelessness or housing instability. This position supervises frontline engagement employees, ensures a trauma-informed and youth-centered environment, and aligns service delivery with agency policies, equity principles, and quality standards. Working collaboratively with the Program Manager and the Director of Shelter Services and Bridge Pointe, the Supervisor upholds operational excellence, contract compliance, and culturally responsive support for diverse youth populations, including LGBTQ+ youth, youth of color, and individuals with behavioral health needs.

essential duties

1. Oversee day-to-day drop-in operations to ensure safe, inclusive, and consistent service aligned with Friends of Youth's mission and program goals.
2. Coordinate onboarding, training, coaching, and mentorship of Drop-In employees, emphasizing trauma-informed care, harm reduction, and restorative practices.
3. Maintain employee coverage by partnering with the Program Manager to develop shift schedules that meet service needs, ensuring holiday, weekends, and special event staffing.
4. Provide supervisory support for Youth Haven and Bridge Pointe as needed.
5. Partner with the Program Manager to support retention, employee and client engagement, strengthen strategic planning, team performance, and continuous quality improvement.
6. Lead daily debriefs and staff communication meetings to reinforce accountability and shared learning.
7. Collaborate across departments to build team capacity and support employee development.

Client-Focused Tasks

1. Model youth-centered engagement and provide direct support, de-escalation, and crisis intervention when needed.
2. Ensure the drop-in space remains clean, welcoming, and well stocked with essential resources, including food, hygiene items, and clothing.
3. Promote youth voice through advisory groups, feedback loops, and planning of educational and life-skills activities.
4. Support youth transitions to shelter, housing, or treatment through strong referrals and warm handoffs.
5. Build trusted relationships and center client autonomy in service planning and goal setting.
6. Coordinate with program staff to host community events, guest speakers, and skill-building workshops.

Record Keeping and Safety Tasks

1. Ensure timely, accurate data entry in program platforms such as HMIS and Salesforce.
2. Track and document client interactions, incidents, and safety concerns per agency protocols.
3. Maintain inventory logs and records of supply distribution.
4. Participate in audits,PCQI efforts, and contract monitoring as requested.
5. Conduct regular facility walkthroughs to identify and respond to safety and maintenance issues.

Community and Systems Coordination

1. Build and maintain strong relationships with community-based organizations and service providers.
2. Collaborate with internal and external partners to increase access to housing, education, employment, and behavioral health resources.
3. Represent the Drop-In team atemployeemeetings, coalition events, and agency trainings.

job requirements

a. Education and Experience

1. Bachelor's degree in social work, psychology, human services, youth development, or a related field required.
2. Minimum of two years of experience working with youth, ideally within homeless services or drop-in/shelter programs.
3. At least one year of supervisory or lead experience is strongly preferred.
4. Proficiency with Microsoft 365 and client database systems preferred.

b. Additional Requirements

1. Must be 21 years or older.
2. Must pass a criminal background check and TB test.
3. Must have reliable transportation and a valid Washington State driver's license (or obtain by date of employment).
4. Must complete CPR, First Aid, Bloodborne Pathogens, and Food Handler's certifications within 30 days of hire.
5. Proof of COVID-19 vaccination is required, per Friends of Youth policy.

We offer:

• Generous time off including 15 vacation days per year, paid sick leave, 11 paid holidays, 2 social justice leave days per year for full-time employees
• Health insurance package including medical, dental, vision, 24/7 access to telehealth, long term disability and life insurance
• Retirement plan with match
• Transgender Health Benefits

Friends of Youth is committed to equity and creating a diverse and inclusive work environment as an equal opportunity employer. We welcome, honor, and celebrate our clients, colleagues, and communities' diverse identities and cultures. For more information, email hr@friendsofyouth.org.

Compensation details: 28-35 Yearly Salary

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