Location: Onsite listed in the posted.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience.  We are passionate about doing things right and doing the right things.  We collaborate with each other and with our internal business partners to delight our customers.  We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best.  Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:

The Bank Ops Processor is responsible for using the 10 key and typing skills to key dollar amounts from checks along with keying names and other data from the scanned documents.  They are also required to process documents and checks that are to be scanned on a daily basic. Work hours are designated by the Center Manager and will be changed as the workflow requires. Overtime, holiday and weekend work is mandatory as determined by the Center Manager.

JOB DUTIES AND RESPONSIBILITIES:

• Key designated information from the scanned documents.  Quality checks batches of work and maintain your own productivity sheet.
• Employee Quality Survey- Help improve on the “Top Box” rating on the Employee Quality Survey.
• Cash Management External Customer Survey- Help improve on the “Top Box” rating on the Cash Management External Customer Survey.
• Work habits- Maintain quality work habits (attendance and punctuality) as outlined in the department policies.

JOB REQUIREMENTS: KNOWLEDGE, SKILLS AND ABILITIES KNOWLEDGE:

• Wholesale Lockbox Services Department standard operating procedures
• Wholesale Lockbox account processing procedures
• Legal requirements constituting a good check acceptable to be deposited in the corporate customer account.

SKILLS:

• PC skills
• Excellent communication skills
• Personal motivation skills

ABILITIES:

• To operate computer equipment
• To work under pressure and produce a quality product
• To pay close attention to detail
• To follow procedures
• To complete work in a timely manner and meet deadlines as assigned
• To come to work on time and meet the department attendance standards

JOB QUALIFICATIONS:

• At least 1 year of production experience required or the equivalent in education and experience.
• Must be able to key 10,000 KSPH and 45WPM
• Applicant must be available for overtime.
• Applicant must have a proven high performance in quality and production.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Hours:

• Friday - Tuesday
• 5:30 AM - 2:00 PM

About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. 

Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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