The Credit Review Operations team is currently hiring a Manager who will be leading high priority horizontal initiatives while providing ongoing organizational support to drive team objectives. As a Manager, you will provide direct support to the Senior Director of Operations and Chief of Staff. You will collaborate with our key partners to drive strategy and execute on high priority projects for the Credit Review organization.
You will work with smart and passionate people delivering impactful results that support Credit Review processes and innovation. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.
Responsibilities include but are not limited to:
Works with the Chief of Staff in developing and iterating management practices to improve transparency, efficiency and effectiveness of the organization
Own Quarterly Business Review meetings for the SLT - Executive and Board materials, Regulators, management meetings and more - by working with the Chief of Staff to build the right messages and content, and assists with deckbuilding
Aid Chief of Staff in regular reviews of strategic goals, initiatives and key metrics; hone in on the strategic, operational and organizational areas for leverage
Drive collaboration across all areas of Credit Review to ensure consistency, sharing of best practices and optimization of resources and talent
Bring design thinking into the organization in order to transform workflow, policies, procedures, guidelines, requirements and standards
Own special projects as they arise, based on business needs
Must bring a positive, can-do attitude and demeanor, and be agile in order to flex with evolving and emerging business needs
Manage resource planning and optimization efforts ensuring alignment with strategy including, but not limited to, planning, budget management, headcount management
Collaborate with internal partners such as HR for All Associate Survey results and analysis and Finance for on-going budget management updates
Developing relationships with key stakeholders including Senior Leaders, associates, and key internal partners
Drive the development and monitoring of the Credit Review annual testing plan
The successful Candidate should be:
Action-Oriented & Results-Driven - You have a desire to take action, try new things, and sometimes fail; roadblocks won't set you back, because you'll stay focused on your goals; you're organized, are up for juggling multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do
Up for a Challenge & Fungible - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well rounded solutions; you have an insatiable appetite for learning, and are constantly seeking out new challenges
Passionate & Customer Focused - You are customer obsessed, you make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience
Communicative & Influential - You communicate complex ideas concisely and convincingly; you adjust your communication to your audience and are comfortable with presenting to executive leadership
Collaborative & Team-Oriented - You value diverse perspectives and seek insights from others; you bring energy to the group and rally them around a common goal
Basic Qualifications
Bachelor's Degree or military experience
At least 5 years of experience supporting, partnering and interacting with internal business clients
At least 3 years of business consulting, project management or change management experience
Preferred Qualifications
Master's Degree
5+ years of experience implementing change within a large organization
3+ years of experience presenting in front of senior leadership teams
3+ years of experience leading process improvement initiatives
3+ years of experience in Business Management or Chief of Staff offices
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Sales Territory: $144,000 - $164,400 for Credit Review ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).