Job Description:

The Role

The Brokerage Business Expertise & Solution Team (BE&ST) helps support the creation of business capability platforms facilitating the creation of foundational APIs through detailed requirements gathering and product validation. The BE&ST analyst plays a crucial role in Fidelity's product development process, tasked with maximizing product value and ensuring successful delivery. While product leaders focus on strategic direction and market fit, the analyst informs the solution design and translates their vision into actionable tasks for the development team, ensuring business expertise in the development process and overseeing both execution and delivery of the final product.

Throughout all the phases of Fidelity's product development process, the BE&ST analyst acts as a liaison between the design and development teams and stakeholders, ensuring that the team remains focused on delivering value to the customer and the business. The analyst ability to communicate effectively is crucial to the success of the product development process.

You will be embedded on a squad where you will provide analysis of our business processes and expertise to support the creation of digital experiences through the software development lifecycle that support our Brokerage clients and associates. You will play a leading role in all phases of digital product management, including:

• Discovering the right opportunities using data

• Defining the requirements

• Designing innovative solutions

• Supporting client and field readiness

• Measuring the business outcome

The Expertise and Skills You Bring

• 3+ years of business analysis experience delivering customer or associate focused digital solutions of high value

• Client-obsessed with a passion to solve challenges through a data driven approach

• Can communicate effectively with engineering teams, translating business requirements and client needs into technical requirements.

• Experience working on a digital product delivery team.

• An affinity for technology and knowledge of systems integration technologies and standards.

• You employ strong story telling skills, conveying the vision and impact of digital solutions using data and visualization

• Expertise in areas of phone, branch and back-office operations and awareness of impacts of paper, non-value-add calls and manual work to the cost of servicing clients.

• Experience in root cause identification, process, journey and value stream mapping.

• Ability to lead multiple analysis projects effectively.

The Team

BE&ST members are passionate about bringing together process, technology, analytics, and user experience to scale our ability to serve our growing client and associate base. Our members share a set of core product management and analytical skills, as well as a set of differentiated skills which extend their ability to meet the needs of the squad to which they are aligned.

You will be aligned with Brokerage Product Delivery, whose mission is to provide the easiest, simplest, and fastest digital experience to our clients and associates. We do this by focusing on the service experiences that accelerate speed to resolution and leverage technological advances in the following areas:

• Domain-Driven Design

• Process Re-engineering

• Technical Writing and Documentation

Certifications:

Category:

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.